Jurnal Bisnis dan Pemasaran Digital

Diterbitkan oleh Penerbit Goodwood, Jurnal Bisnis dan Pemasaran Digital (JBPD) adalah jurnal ilmiah bertaraf nasional yang menerbitkan artikel berkualitas di bidang bisnis dan pemasaran digital. JBPD bertujuan untuk menjadi wadah akademis yang menampung ide, penemuan, dan inovasi baru dalam rangka pengembangan teoritis pada bidang ilmu bisnis dan pemasaran digital di Indonesia.

Diterbitkan oleh Penerbit Goodwood, Jurnal Bisnis dan Pemasaran Digital (JBPD) adalah jurnal ilmiah bertaraf nasional yang menerbitkan artikel berkualitas di bidang bisnis dan pemasaran digital. JBPD bertujuan untuk menjadi wadah akademis yang menampung ide, penemuan, dan inovasi baru dalam rangka pengembangan teoritis pada bidang ilmu bisnis dan pemasaran digital di Indonesia.

Published
2023-07-15

Articles

Niat Perilaku Generasi Z dan Milenial dalam Menggunakan Fitur Pay Later

Purpose: The purpose of this research was to understand why Generation Z and Millennials in Indonesia really like using PayLater by applying the Technology Acceptance Model (TAM) theory. Research Methodology: This research is a quantitative research that applies questionnaires using Google Form to 103 respondents with research subjects were Generation Z (1997 – 2012) and Millennials (1981 – 1996) in Indonesia. Random sampling was used for the sample collection. Data processing and data analysis from this research used SPSS (Statistical Package for the Social Sciences) tools and non-comparative techniques, namely, the Likert scale. Results: The results show that perceptions of usefulness, ease of use, security, and trust have a positive and significant effect on intention to use. Limitations: Educational games about natural disasters in Indonesia, including floods, landslides, earthquakes, tsunamis, volcanic eruptions, and tornadoes, including an introduction to natural disasters in Indonesia, the pre-disaster phase, and the emergency response phase. Contribution: This Research can be a good knowledge of PayLater feature providers (companies), which can provide information about consumer perceptions regarding their intention to use the PayLater feature. This information will be useful for product development. Furthermore, this research can provide valuable knowledge to understand one of the digital business features that is currently very popular, namely, PayLater. Finally, this research is good as a reference for developing or compiling research related to paylater features.

Analyzing Cyclops Application Acceptance in Telkomsel Pamasuka using IDT and TAM

Purpose: In this thesis, we will examine how much employee acceptance in the Pa Masuka Area, especially “Network” and “Sales', which totals around 522 people to the CYCLOPS application using the Innovation Diffusion Theory (IDT) and Technology Acceptance Model (TAM) methods, then an online survey is conducted. Research Methodology: Data analysis was performed using a Structural Equation Modeling (SEM) model. Results: Digitization of processes at Telkomsel continues to be carried out to increase the effectiveness of employee work, including in the Pausuka Area, especially in the Area Network Operations Sub-Directorate of Pausuka which is responsible for 18,000 sites serving 30 million customers based on April 2023 data.CYCLOPS is a supporting application for digitizing processes that makes it easier for employees, especially the "Network" and "Sales" sections, to observe network conditions (Live Monitoring), find out the potential for network development, make improvements that are right on target according to set priorities to carry out network quality tests. Conclusions: This study concludes that the combined use of Innovation Diffusion Theory (IDT) and the Technology Acceptance Model (TAM) effectively explains the factors influencing the acceptance of the Cyclops in-house application by Telkomsel employees in the Pamasuka area. Unlike consumer technologies like smartwatches or 5G, which require user observation before adoption, in-house applications like Cyclops are often used directly due to internal work demands. Limitations: This research is limited to Telkomsel employees in the Pamasuka area and focuses only on the Cyclops application within sales and network divisions. Future studies can expand to other regions, different departments, or compare multiple in-house applications Contributions: The findings provide valuable insights for companies developing internal applications. To improve adoption, developers should enhance technical features and conduct regular outreach to inform employees about the application's functions and benefits. This could turn observability into a strength, helping employees better understand and utilize internal tools like Cyclops, ultimately increasing productivity and application value.

Acceptance and Use of Agree Mart App Using UTAUT-3 in Indonesia

Purpose: The use of applications for trade transactions in the digital era is increasingly in demand by the public, one of which is to meet their daily needs. There is no exception in the food sector to meet the needs of kitchens and fresh products, more and more applications are trying to meet these needs. However, the commodities that are sold are commodities that are quite vulnerable both in terms of price (price sensitive) and resilience (perishable goods). Instead of creating e-commerce groceries in the food sector, PT Telkom Indonesia prefers to create a grocery marketplace, so that it is not affected by price conditions and product durability because the products sold are owned by MSMEs. Research methodology: This research method uses a mixed method by taking a sample of the population of active users in Indonesia and using samples from several respondents, and registered users who have not made transactions Results: It is hoped that this research will provide benefits to add insight and as a digital business reference and material for consideration for meeting daily needs in Indonesia in determining the right strategy both in business and application. Conclusions: The research concludes that users’ intention to use Agree Mart is strongly influenced by how useful, easy, enjoyable, and cost-effective they perceive the app to be, as well as their existing habits and innovative tendencies. Behavioral intention is a critical predictor of actual usage, while external social influence and facilitating conditions have minimal impact on intention. However, facilitating conditions and habit do significantly influence use behavior. Limitations: This study is limited by its focus on respondents who have already made transactions using the Agree Mart application, which may exclude insights from potential users or those who have discontinued use. The research is also context-specific to Indonesian users, and findings may not be generalizable to other regions or cultural settings. Contribution: This study contributes to the growing body of knowledge on technology acceptance by applying and extending the Unified Theory of Acceptance and Use of Technology (UTAUT2) model to the context of an Indonesian groceries marketplace application, Agree Mart. It provides empirical evidence on the significance of performance expectancy, effort expectancy, hedonic motivation, price value, habit, and personal innovativeness in shaping users’ behavioral intentions.

Optimizing BTS Development in 3T Sulawesi via Telkomsel's Business Ecosystem Approach

Purpose: Communication services have become a primary need for Indonesian society, especially high-speed cellular data services, commonly known as broadband services through cellular networks. Accelerating the development of underdeveloped regions is mandated in Chapter IV of the Preamble to the 1945 Constitution of the Republic of Indonesia as part of the national aspiration to realize a sovereign, united, sovereign, just, and prosperous Unitary State of the Republic of Indonesia. On the other hand, telecommunications providers in rural areas, especially in 3T regions, face challenges, as the number of customers does not justify the investment costs, resulting in a burden on the company's investment and operations. This research aims to identify the actors involved, understand the interrelationships between them, and provide an overview of the current BTS development business model in 3T areas. Research methodology: Qualitative methods were used, including data collection through literature studies and in-depth interviews, utilizing an ecosystem mapping approach. Results: Using a business ecosystem approach, this research succeeded in identifying the actors and interactions between actors involved in BTS development in the 3T region, as well as producing ecosystem reconfiguration as a strategy for optimizing BTS development in the 3T region. Conclusions: The reconfiguration of the BTS development ecosystem in Indonesia’s 3T (frontier, outermost, and underdeveloped) areas highlights significant shifts in the roles and interactions among key actors, despite the absence of new stakeholders. The main actors experiencing changes in their roles and collaboration dynamics include Telkomsel, BAKTI (the government agency), PEMDA (local governments), and Fiberhome. Telkomsel’s roadmap outlines a structured approach through short-term, medium-term, and long-term planning phases, reinforcing its leadership in advancing telecommunications services in underserved regions. Limitations: However, the expansion of cellular networks through BTS construction is still uneven, especially in 3T areas (Frontier, Remote, and Underdeveloped). Contribution: This research provides recommendations for optimizing BTS development in 3T areas.

Frequency Migration Challenges and Strategic Decisions-Making in Broadband Wireless Access Networks

Purpose: The impetus for this study lies in the pressing need for telecommunication companies to adapt to the rapidly evolving technological landscape and regulatory environment to maintain competitiveness and meet increasing consumer demands. Method: This study conducted a comprehensive analysis using SWOT analysis, Qualitative Data Analysis, and the Analytical Hierarchy Process (AHP) to determine the best course of action. Results: This study navigates through the initial stages of identifying the strategic, operational, and financial implications of PT. XYZ Frequency Migration. It delves into the background of Broadband Wireless Access (BWA) technology, the significance of the 3.3 GHz and 10 GHz bands in telecommunications, and the broader context of industry trends necessitating this shift. Methodologically, this research integrates SWOT, stakeholder, qualitative data analysis (QDA), and the Analytical Hierarchy Process (AHP) to provide a holistic understanding of the complexities of migration. Conclusions: The migration of PT. XYZ from the 3.3 GHz to the 10 GHz band represents a strategic move to enhance broadband capacity, service quality, and market competitiveness. Through a holistic evaluation using SWOT, stakeholder input, qualitative data, and the Analytical Hierarchy Process (AHP), the initiative is shown to be both viable and forward-looking despite its complexity. Success hinges on PT. XYZ's ability to synchronize technological upgrades with regulatory compliance, financial prudence, and stakeholder engagement. Limitations: This study is limited by its reliance on qualitative assessments and structured decision-making tools that may not fully capture dynamic market or regulatory shifts. Additionally, the scope did not include real-time performance data post-migration, which could further validate the strategic assumptions. Contributions: This study contributes to the academic and practical understanding of network migration within the telecommunications sector, offering nuanced insights into the complexities of transitioning to higher frequency bands.