Penguatan Daya Saing UMKM melalui Pelatihan Manajemen Kualitas

https://doi.org/10.35912/yumary.v4i3.2661
Published: Mar 8, 2024

Abstract:

Purpose: This community service activity aims to help SMEs to understand the concept and practice of product/service quality management. This topic is important because the sustainability and growth of enterprises can be created through strategic quality management activities. There are 22 SMEs in Sadang Serang, Bandung, Indonesia is involved in this activity.

Method: The service-learning method was conducted through surveys, training, and evaluations.

Results: The results of this activity were measured in four aspects: reaction, learning, behavior, and results. Participants provided positive feedback. This can be seen from the start of the registration until the completion of the activity. Participants also gained enhanced knowledge of the concepts shown in the pre-test and post-test scores. Participant enthusiasm can also be seen in their engagement in discussions and willingness to ask questions. Ten days after the training activity, they were surveyed to determine their behavioral changes. It was found that 50% of participants created standard operating procedures/SOPs after taking training.

Limitations: Community service activities are conducted only through training. We were unable to conduct further activities, such as visits, due to time and energy constraints. After the training, only an online survey was used as a follow-up activity.

Contributions: Quality management provides SMEs with a competitive advantage. This community service activity is expected to solve community problems and support SMEs in strengthening the business ecosystem around it and boosting Indonesian economic growth.

Keywords:
1. Product/Service Quality
2. Community service activity
3. Management
4. Competitive Advantage
5. SMEs performance
Authors:
1 . Susanti Saragih
2 . Nur Nur
https://orcid.org/0000-0003-2613-5408
3 . Imelda Junita
https://orcid.org/0000-0001-7932-6932
4 . Fanny Kristine
https://orcid.org/0000-0003-1326-3603
5 . Ana Mariana
https://orcid.org/0000-0002-3754-8374
6 . Ratna Widiastuti
https://orcid.org/0000-0002-6084-7591
7 . Cen Lu
https://orcid.org/0000-0002-2187-3068
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How to Cite
Saragih, S., Nur, N., Junita, I., Kristine, F. ., Mariana, A. ., Widiastuti, R., & Lu, C. . (2024). Penguatan Daya Saing UMKM melalui Pelatihan Manajemen Kualitas . Yumary: Jurnal Pengabdian Kepada Masyarakat, 4(3), 337–346. https://doi.org/10.35912/yumary.v4i3.2661
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Issue & Section
Vol. 4 No. 3 (2024): Maret
Articles
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References

    Andi, K., Dharma, F., & Rika Gamayuni, R. (2021). Pelatihan Peningkatan Kualitas Produk dan Pemasaran Usaha Bubuk Biji Salak di Desa Sungai Langka, Kabupaten Pesawaran. Yumary?: Jurnal Pengabdian Kepada Masyarakat, 1(4), 203–209. https://doi.org/10.35912/yumary.v1i4.71

    Fening, F. A., Pesakovic, G., & Amaria, P. (2008). Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana. International Journal of Quality and Reliability Management, 25(7), 694–708. https://doi.org/10.1108/02656710810890881

    Hilman, H., Ali, G. A., & Gorondutse, A. H. (2020). The relationship between TQM and SMEs’ performance: The mediating role of organizational culture. International Journal of Productivity and Performance Management, 69(1), 61–84. https://doi.org/10.1108/IJPPM-02-2019-0059

    Majumdar, J. P., & Manohar, B. M. (2016). Why Indian manufacturing SMEs are still reluctant in adopting total quality management. International Journal of Productivity and Quality Management, 17(1), 16–35. https://doi.org/10.1504/IJPQM.2016.073273

    Mendes, L., & Lourenço, L. (2014). Factors that hinder quality improvement programs’ implementation in SME: Definition of a taxonomy. Journal of Small Business and Enterprise Development, 21(4), 690–715. https://doi.org/10.1108/JSBED-03-2014-0054

    Nisa, U., & Rokhmah, B. E. (2022). Pengelolaan Wakaf Tunai dalam Pemberdayaan UMKM di Lingkungan Pondok Pesantren. Studi Ilmu Manajemen Dan Organisasi, 3(2), 273–285. https://doi.org/10.35912/simo.v3i2.807

    Rahellea, S. L., & Rianto, M. R. (2023). Literatur Review: Pengaruh Kualitas Produk, Harga dan Loyalitas terhadap Kepuasan Konsumen Kopi Nako. Studi Ilmu Manajemen Dan Organisasi, 4(1), 63–73. https://doi.org/10.35912/simo.v4i1.1782

    Saragih, S., Veronica, S., Margaretha, M., Lisan, H., Harianti, A., Sherlywati, Budiningsih, T., Herlina, & Zaniarti, S. (2022). Pengembangan Keahlian Manajerial Para Pelaku Usaha UMKM melalui Pelatihan Pemasaran Digital. Jurnal Pengabdian Masyarakat Ipteks, 8(1), 27–34. http://jurnal.unmuhjember.ac.id/index.php/PENGABDIAN_IPTEKS/article/view/4903%0Ahttp://jurnal.unmuhjember.ac.id/index.php/PENGABDIAN_IPTEKS/article/download/4903/3997

    Sobar, A., Permadi, I., Alhidayatullah, A., & Fathussyaadah, E. (2023). Peningkatan Kualitas Produk dan Layanan UMKM Untuk Meningkatkan Daya Saing. JMM (Jurnal Masyarakat Mandiri), 7(4), 3782–3793. http://journal.ummat.ac.id/index.php/jmm

    Soto-Acosta, P., Cismaru, D. M., V?t?m?nescu, E. M., & Ciochin?, R. S. (2016). Sustainable entrepreneurship in SMEs: A business performance perspective. Sustainability (Switzerland), 8(4), 1–12. https://doi.org/10.3390/su8040342

    Sumasto, F., Safril, S., Imansuri, F., & Wirandi, M. (2022). Penerapan Manajemen Kualitas Terpadu Pada Industri Makanan Skala Mikro, Kecil Dan Menengah (Studi Kasus Umkm Nasi Goreng). Jurnal PASTI (Penelitian Dan Aplikasi Sistem Dan Teknik Industri), 16(3), 274. https://doi.org/10.22441/pasti.2022.v16i3.003

    Surya, B., Menne, F., Sabhan, H., Suriani, S., Abubakar, H., & Idris, M. (2021). Economic growth, increasing productivity of smes, and open innovation. Journal of Open Innovation: Technology, Market, and Complexity, 7(1), 1–37. https://doi.org/10.3390/joitmc7010020

    Suryanto, R., & Junaidi, J. (2022). Kajian UMKM Naik Kelas di Kabupaten Sleman Tahun 2020. Jurnal Akuntansi, Keuangan, Dan Manajemen, 3(2), 127–139. https://doi.org/10.35912/jakman.v3i2.1039

  1. Andi, K., Dharma, F., & Rika Gamayuni, R. (2021). Pelatihan Peningkatan Kualitas Produk dan Pemasaran Usaha Bubuk Biji Salak di Desa Sungai Langka, Kabupaten Pesawaran. Yumary?: Jurnal Pengabdian Kepada Masyarakat, 1(4), 203–209. https://doi.org/10.35912/yumary.v1i4.71
  2. Fening, F. A., Pesakovic, G., & Amaria, P. (2008). Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana. International Journal of Quality and Reliability Management, 25(7), 694–708. https://doi.org/10.1108/02656710810890881
  3. Hilman, H., Ali, G. A., & Gorondutse, A. H. (2020). The relationship between TQM and SMEs’ performance: The mediating role of organizational culture. International Journal of Productivity and Performance Management, 69(1), 61–84. https://doi.org/10.1108/IJPPM-02-2019-0059
  4. Majumdar, J. P., & Manohar, B. M. (2016). Why Indian manufacturing SMEs are still reluctant in adopting total quality management. International Journal of Productivity and Quality Management, 17(1), 16–35. https://doi.org/10.1504/IJPQM.2016.073273
  5. Mendes, L., & Lourenço, L. (2014). Factors that hinder quality improvement programs’ implementation in SME: Definition of a taxonomy. Journal of Small Business and Enterprise Development, 21(4), 690–715. https://doi.org/10.1108/JSBED-03-2014-0054
  6. Nisa, U., & Rokhmah, B. E. (2022). Pengelolaan Wakaf Tunai dalam Pemberdayaan UMKM di Lingkungan Pondok Pesantren. Studi Ilmu Manajemen Dan Organisasi, 3(2), 273–285. https://doi.org/10.35912/simo.v3i2.807
  7. Rahellea, S. L., & Rianto, M. R. (2023). Literatur Review: Pengaruh Kualitas Produk, Harga dan Loyalitas terhadap Kepuasan Konsumen Kopi Nako. Studi Ilmu Manajemen Dan Organisasi, 4(1), 63–73. https://doi.org/10.35912/simo.v4i1.1782
  8. Saragih, S., Veronica, S., Margaretha, M., Lisan, H., Harianti, A., Sherlywati, Budiningsih, T., Herlina, & Zaniarti, S. (2022). Pengembangan Keahlian Manajerial Para Pelaku Usaha UMKM melalui Pelatihan Pemasaran Digital. Jurnal Pengabdian Masyarakat Ipteks, 8(1), 27–34. http://jurnal.unmuhjember.ac.id/index.php/PENGABDIAN_IPTEKS/article/view/4903%0Ahttp://jurnal.unmuhjember.ac.id/index.php/PENGABDIAN_IPTEKS/article/download/4903/3997
  9. Sobar, A., Permadi, I., Alhidayatullah, A., & Fathussyaadah, E. (2023). Peningkatan Kualitas Produk dan Layanan UMKM Untuk Meningkatkan Daya Saing. JMM (Jurnal Masyarakat Mandiri), 7(4), 3782–3793. http://journal.ummat.ac.id/index.php/jmm
  10. Soto-Acosta, P., Cismaru, D. M., V?t?m?nescu, E. M., & Ciochin?, R. S. (2016). Sustainable entrepreneurship in SMEs: A business performance perspective. Sustainability (Switzerland), 8(4), 1–12. https://doi.org/10.3390/su8040342
  11. Sumasto, F., Safril, S., Imansuri, F., & Wirandi, M. (2022). Penerapan Manajemen Kualitas Terpadu Pada Industri Makanan Skala Mikro, Kecil Dan Menengah (Studi Kasus Umkm Nasi Goreng). Jurnal PASTI (Penelitian Dan Aplikasi Sistem Dan Teknik Industri), 16(3), 274. https://doi.org/10.22441/pasti.2022.v16i3.003
  12. Surya, B., Menne, F., Sabhan, H., Suriani, S., Abubakar, H., & Idris, M. (2021). Economic growth, increasing productivity of smes, and open innovation. Journal of Open Innovation: Technology, Market, and Complexity, 7(1), 1–37. https://doi.org/10.3390/joitmc7010020
  13. Suryanto, R., & Junaidi, J. (2022). Kajian UMKM Naik Kelas di Kabupaten Sleman Tahun 2020. Jurnal Akuntansi, Keuangan, Dan Manajemen, 3(2), 127–139. https://doi.org/10.35912/jakman.v3i2.1039