Best practice kebijakan e-government dalam mengimplementasikan pelayanan publik di era new normal

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Amelia Tasyah
Septiya
Sabrina Jasriyani Putri
Reza Agung Fernanda
Putri Chesilia Azani

Abstract

Purpose: This research aimed to examine the extent to which the best practice of public service policies utilizing e-government and how much e-government policies need to be enforced in the new normal era.


Research methodology: This research used a purposive sampling method. This research is qualitative data where the required data are statements and policies related to community participation in Bandar Lampung city.


Results: The results show that many people do not understand e-government policy and its implementation is not optimal.


Limitations: This study has limitations in accessing the number of respondents in taking research samples with qualitative techniques through questionnaires and their relationship to document studies.


Contribution: This research is expected to be useful in improving public services amid a pandemic and being a consideration for the government in practicing an effective and efficient e-government policy as a form of implementing Best Practice, especially in regions of Indonesia.

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How to Cite
Tasyah, A., Septiya, Putri, S. J., Fernanda, R. A., & Azani, P. C. (2021). Best practice kebijakan e-government dalam mengimplementasikan pelayanan publik di era new normal. Jurnal Studi Ilmu Sosial Dan Politik, 1(1), 21-33. https://doi.org/10.35912/jasispol.v1i1.163