The Influence of Communication Style, Emotional Intelligence, and Organizational Culture on Conflict Management

Published: Dec 16, 2025

Abstract:

Purpose: This study explores the influence of communication style, emotional intelligence, and organizational culture on workplace conflict management, aiming to understand how these variables collectively foster a productive and harmonious environment.

Methodology/approach: This research using a literature review method, ten peer-reviewed journal articles from the last five years were analyzed, sourced from databases such as Emerald Insight, ScienceDirect, ProQuest, and Taylor & Francis. The review includes empirical studies across diverse organizational contexts—construction, multinational corporations, and public institutions—employing both qualitative and quantitative approaches.

Results/findings: The findings indicate that communication style significantly shapes how conflicts arise and are addressed. Emotional intelligence enables individuals to manage disputes with empathy and adaptability. Organizational culture serves as a moderator, with inclusive and collaborative cultures promoting more constructive conflict resolution.

Conclutions: The study concludes that effective conflict management emerges from the synergy of communication style, emotional intelligence, and organizational culture. Organizations that cultivate these aspects tend to enhance resilience, cooperation, and innovation.

Limitations: The study relies on secondary data, with limited coverage of all industrial sectors, and findings may be more relevant to certain cultural or organizational contexts.

Contribution: This research enriches organizational behavior, human resource management, and intercultural communication studies by integrating emotional, communicative, and cultural perspectives on conflict management. Insights from this review can inform managers, HR practitioners, and academics in developing organizational interventions and leadership training programs aimed at fostering constructive conflict resolution.

Keywords:
1. Communication Style
2. Emotional Intelligence
3. Conflict Management
4. Organizational Culture
5. Workplace Behavior
Authors:
Lina Herlina
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How to Cite
Herlina, L. (2025). The Influence of Communication Style, Emotional Intelligence, and Organizational Culture on Conflict Management. Reviu Akuntansi, Manajemen, Dan Bisnis, 5(2), 387–399. Retrieved from https://penerbitgoodwood.com/index.php/rambis/article/view/4717
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Issue & Section
Vol. 5 No. 2 (2025): Desember
Articles
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References

    Alhassan, M. A., Zulkipli, G., & Nizam Isha, A. S. (2014). Role of Organizational Culture, Organizational Communication and Temperament in the Choice of Conflict Management Styles among Plant Turnaround Maintenance Employees in PETRONAS Petro-Chemical Companies in Malaysia: A Conceptual Framework. Global Business & Management Research, 6(4), 262–270.

    Caputo, A., Ayoko, O. B., & Amoo, N. (2018). The moderating role of cultural intelligence in the relationship between cultural orientations and conflict management styles. Journal of Business Research, 89(March), 10–20. https://doi.org/10.1016/j.jbusres.2018.03.042

    Chen, H. X., Xu, X., & Phillips, P. (2019). Emotional intelligence and conflict management styles. International Journal of Organizational Analysis, 27(3), 458–470. https://doi.org/10.1108/IJOA-11-2017-1272

    Fauzi, K. A., & Purbasari, R. (2024). Peran Budaya Organisasi dalam Manajemen Konflik pada Tempat Kerja di Era Digital. Jurnal Bisnis Dan Manajemen, 20(2), 60–68. https://doi.org/10.23960/jbm.v20i2.2285

    Gonçalves, G., Reis, M., Sousa, C., Santos, J., Orgambídez-Ramos, A., & Scott, P. (2016). Cultural intelligence and conflict management styles. International Journal of Organizational Analysis, 24(4). https://doi.org/10.1108/IJOA-10-2015-0923

    Gunkel, M., Schlaegel, C., & Taras, V. (2016). Cultural values, emotional intelligence, and conflict handling styles: A global study. Journal of World Business, 51(4), 568–585. https://doi.org/10.1016/j.jwb.2016.02.001

    Hidayat, F. A., & Ramdani, R. S. (2025). Komunikasi multigenerasi di tempat kerja?: tantangan dan peluang dalam budaya organisasi. Jurnal Ekonomi Manajemen Dan Bisnis, 2(3), 212–220. https://doi.org/10.62017/jemb.v2i3.3879

    Lawani, K., Arias Abad, L. A., Craig, N., Hare, B., & Cameron, I. (2024). Exploring emotional intelligence and conflict management styles in Dominican Republic construction industry. Journal of Engineering, Design and Technology, 22(1), 89–119. https://doi.org/10.1108/JEDT-09-2021-0485

    Manalu, G. (2025). Strategi Manajemen Konflik dalam Tim Multigenerasi di Lingkungan Kerja. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 11(1), 630–636. https://doi.org/10.35870/jemsi.v11i1.3769

    Oyesanya, F. O. (2024). Impact Of Gender, Emotional Intelligence, and Cultural Values on Conflict Management Styles. Capella University.

    Shih, H. A., & Susanto, E. (2010). Conflict management styles, emotional intelligence, and job performance in public organizations. International Journal of Conflict Management, 21(2), 147–168. https://doi.org/10.1108/10444061011037387

    Sitohang, H. R. B., & Akmal. (2024). Pengaruh Kecerdasan Emosional terhadap Kelelahan Emosional, Depersonalisasi, dan Prestasi Pribadi. Dampak Pada Manajemen Konflik (Pada Perawat Rumah Sakit Yos Sudarso Padang). E-Jurnal Universitas Bung Hatta, 25(2). https://ejurnal.bunghatta.ac.id/index.php/JFEK/article/view/25867

    Winardi, M. A., Prentice, C., & Weaven, S. (2022). Systematic literature review on emotional intelligence and conflict management. Journal of Global Scholars of Marketing Science: Bridging Asia and the World, 32(3), 372–397. https://doi.org/10.1080/21639159.2020.1808847

    Zhang, S. J., Chen, Y. Q., & Sun, H. (2015). Emotional intelligence, conflict management styles, and innovation performance An empirical study of Chinese employees. International Journal of Conflict Management, 26(4), 450–478. https://doi.org/10.1108/IJCMA-06-2014-0039

  1. Alhassan, M. A., Zulkipli, G., & Nizam Isha, A. S. (2014). Role of Organizational Culture, Organizational Communication and Temperament in the Choice of Conflict Management Styles among Plant Turnaround Maintenance Employees in PETRONAS Petro-Chemical Companies in Malaysia: A Conceptual Framework. Global Business & Management Research, 6(4), 262–270.
  2. Caputo, A., Ayoko, O. B., & Amoo, N. (2018). The moderating role of cultural intelligence in the relationship between cultural orientations and conflict management styles. Journal of Business Research, 89(March), 10–20. https://doi.org/10.1016/j.jbusres.2018.03.042
  3. Chen, H. X., Xu, X., & Phillips, P. (2019). Emotional intelligence and conflict management styles. International Journal of Organizational Analysis, 27(3), 458–470. https://doi.org/10.1108/IJOA-11-2017-1272
  4. Fauzi, K. A., & Purbasari, R. (2024). Peran Budaya Organisasi dalam Manajemen Konflik pada Tempat Kerja di Era Digital. Jurnal Bisnis Dan Manajemen, 20(2), 60–68. https://doi.org/10.23960/jbm.v20i2.2285
  5. Gonçalves, G., Reis, M., Sousa, C., Santos, J., Orgambídez-Ramos, A., & Scott, P. (2016). Cultural intelligence and conflict management styles. International Journal of Organizational Analysis, 24(4). https://doi.org/10.1108/IJOA-10-2015-0923
  6. Gunkel, M., Schlaegel, C., & Taras, V. (2016). Cultural values, emotional intelligence, and conflict handling styles: A global study. Journal of World Business, 51(4), 568–585. https://doi.org/10.1016/j.jwb.2016.02.001
  7. Hidayat, F. A., & Ramdani, R. S. (2025). Komunikasi multigenerasi di tempat kerja?: tantangan dan peluang dalam budaya organisasi. Jurnal Ekonomi Manajemen Dan Bisnis, 2(3), 212–220. https://doi.org/10.62017/jemb.v2i3.3879
  8. Lawani, K., Arias Abad, L. A., Craig, N., Hare, B., & Cameron, I. (2024). Exploring emotional intelligence and conflict management styles in Dominican Republic construction industry. Journal of Engineering, Design and Technology, 22(1), 89–119. https://doi.org/10.1108/JEDT-09-2021-0485
  9. Manalu, G. (2025). Strategi Manajemen Konflik dalam Tim Multigenerasi di Lingkungan Kerja. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 11(1), 630–636. https://doi.org/10.35870/jemsi.v11i1.3769
  10. Oyesanya, F. O. (2024). Impact Of Gender, Emotional Intelligence, and Cultural Values on Conflict Management Styles. Capella University.
  11. Shih, H. A., & Susanto, E. (2010). Conflict management styles, emotional intelligence, and job performance in public organizations. International Journal of Conflict Management, 21(2), 147–168. https://doi.org/10.1108/10444061011037387
  12. Sitohang, H. R. B., & Akmal. (2024). Pengaruh Kecerdasan Emosional terhadap Kelelahan Emosional, Depersonalisasi, dan Prestasi Pribadi. Dampak Pada Manajemen Konflik (Pada Perawat Rumah Sakit Yos Sudarso Padang). E-Jurnal Universitas Bung Hatta, 25(2). https://ejurnal.bunghatta.ac.id/index.php/JFEK/article/view/25867
  13. Winardi, M. A., Prentice, C., & Weaven, S. (2022). Systematic literature review on emotional intelligence and conflict management. Journal of Global Scholars of Marketing Science: Bridging Asia and the World, 32(3), 372–397. https://doi.org/10.1080/21639159.2020.1808847
  14. Zhang, S. J., Chen, Y. Q., & Sun, H. (2015). Emotional intelligence, conflict management styles, and innovation performance An empirical study of Chinese employees. International Journal of Conflict Management, 26(4), 450–478. https://doi.org/10.1108/IJCMA-06-2014-0039