Analisis Implementasi Good Governance terhadap Pelayanan Publik pada Dinas Kependudukan dan Catatan Sipil Kota Palembang

https://doi.org/10.35912/jastaka.v2i2.1850
Published: Feb 10, 2023

Abstract:

Purpose: This study aims to determine how the influence of Good Governance on public services at the Office of Population and Civil Registration of Palembang City.

Methodology: This study used quantitative and qualitative methods with data collection applications using questionnaires and literaturestudy.

Result: The results showed that there was a positive and significant relationship between the Good Gocernance variable and the Public Service variable. This can be seen from the results of statistical tests where the correlation coefficient r about 0.769, which means that there is a strong relationship between the two variables. The influence of each good governance variable stimulants are only able to affect the variable quality of public services by 27,7%, the remaining 72,3% is influenced by other factors not examined in this study, and partially, the effectiveness and efficiency variables are not significantly influence the quality of public services.

Limitations: In this study, the limitation is observation time which is only 30 days. The number of samples is limited, which only 50 50 persons from Population and Civil Registration Service of Palembang.

Keywords:
1. Good Governance
2. Implementation
3. Office
4. Public Services
Authors:
1 . Abdul Rauf
2 . Dwi Andriyani
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How to Cite
Rauf, A., & Andriyani, D. . (2023). Analisis Implementasi Good Governance terhadap Pelayanan Publik pada Dinas Kependudukan dan Catatan Sipil Kota Palembang . Jurnal Studi Pemerintahan Dan Akuntabilitas, 2(2), 99–108. https://doi.org/10.35912/jastaka.v2i2.1850
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Issue & Section
Vol. 2 No. 2 (2023): Januari
Articles
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This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author Biographies

Abdul Rauf, Universitas Sjahyakirti, Sumatera Selatan

Fakultas Ilmu Administrasi

Dwi Andriyani, Universitas Sjahyakirti, Sumatera Selatan

Fakultas Ilmu Administrasi 

References

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    Hidayat, A. S., & Isnaini, M. (2021). Pengaruh Komunikasi Persuasif Kualitas Pelayanan Contac Center Terhadap Tingkat Kepuasaan Pelanggan. PANTAREI, 5(02).

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    Rosyada, A. A. (2016). Analisis Penerapan Prinsip Good Governance Dalam Rangka Pelayanan Publik di Badan Pelayanan Perizinan Terpadu Satu Pintu Di Kota Samarinda. Ejournal Ilmu Pemerintahan, 4(1), 2016.

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  1. Andni, R., & Hidayah, N. . (2023). Penerapan Prinsip Pengelolaan Dana Desa dalam Mewujudkan Good Financial Goverment of Village . Jurnal Studi Pemerintahan Dan Akuntabilitas, 2(2), 93–98. https://doi.org/10.35912/jastaka.v2i2.1788
  2. Belotto, M. J. (2018). Data analysis methods for qualitative research: Managing the challenges of coding, interrater reliability, and thematic analysis. The Qualitative Report, 23(11), 2622-2633.
  3. Dewi, R. C., & Suparno, S. (2022). Mewujudkan good governance melalui pelayanan publik. Jurnal Media Administrasi, 7(1), 78-90.
  4. Ekhsan, M. (2019). Pengaruh Motivasi dan Disiplin Kerja terhadap Kinerja Karyawan. Jurnal Ekonomi dan Kewirausahaan, 13(1), 1-13.
  5. Ghozali, I. (2017). Model persamaan struktural konsep dan aplikasi dengan program AMOS 24. Semarang: Badan Penerbit Universitas Diponegoro.
  6. Hidayat, A. S., & Isnaini, M. (2021). Pengaruh Komunikasi Persuasif Kualitas Pelayanan Contac Center Terhadap Tingkat Kepuasaan Pelanggan. PANTAREI, 5(02).
  7. Ishak, N., Hasibuan, R. R., & Arbani, T. S. (2020). Bureaucratic and Political Collaboration Towards a Good Governance System. Bestuur, 8(1), 19-26.
  8. Lauma, R., Pangemanan, S., & Sampe, S. (2019). Pengaruh Penerapan Prinsip-Prinsip Good Governanace Terhadap Kualitas Pelayanan Publik (Suatu Studi di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bolaang Mongondow Utara). Jurnal eksekutif, 3(3).
  9. Li, Y., & Shang, H. (2020). Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China. Information & Management, 57(3), 103197.
  10. Maryam, N. S. (2016). Mewujudkan Good Governance Melalui Pelayanan Publik.
  11. Nisa, S. ., & Hariyanti, A. I. . (2022). Good Corporate Governance, Kinerja Keuangan dan Kinerja Saham Selama Pandemi Covid-19 . Jurnal Studi Pemerintahan Dan Akuntabilitas, 2(1), 51–64. https://doi.org/10.35912/jastaka.v2i1.1739
  12. Noeraini, I. A., & Sugiyono, S. (2016). Pengaruh tingkat kepercayaan, kualitas pelayanan, dan hargaterhadap kepuasan pelanggan JNE Surabaya. Jurnal Ilmu dan Riset Manajemen (JIRM), 5(5).
  13. Nor, R., Gani, A. J. A., Saleh, C., & Amin, F. (2021). Organizational commitment and professionalism to determine public satisfaction through good governance, public service quality, and public empowerment. International Review on Public and Nonprofit Marketing, 1-27.
  14. Purba, A. R. (2022). Pelaksanaan Urusan Pemerintahan Kabupaten di Bidang Kependudukan dan Pencatatan Sipil oleh Pemerintahan Desa Perspektif Undang-Undang Pemerintahan Daerah. Jurnal Ilmiah Metadata, 4(2), 39-56.
  15. Rohman, A., Hanafi, Y., & Hardianto, W. T. (2019). Penerapan prinsip-prinsip good governance dalam meningkatkan kualitas pelayanan publik. Reformasi, 9(2), 153-160.
  16. Rosyada, A. A. (2016). Analisis Penerapan Prinsip Good Governance Dalam Rangka Pelayanan Publik di Badan Pelayanan Perizinan Terpadu Satu Pintu Di Kota Samarinda. Ejournal Ilmu Pemerintahan, 4(1), 2016.
  17. Sharifi, A. (2021). Co-benefits and synergies between urban climate change mitigation and adaptation measures: A literature review. Science of the total environment, 750, 141642.
  18. Supriadi, R. A., Astuti, M. W., Darina, S., Frediani, I., & Pigai, T. N. (2021). Analisis evaluasi kebijakan publik bantuan tunai: studi kasus bantuan tunai di provinsi Lampung. Jurnal Studi Pemerintahan dan Akuntabilitas, 1(1), 25-42.
  19. Utari, T. (2021). Pengaruh Partisipasi Anggaran Terhadap Kinerja Karyawan Dengan Budaya Organisasi dan Kepuasan Kerja Sebagai Variabel Intervening (Studi Pada Karyawan Bank Rakyat Indonesia Kantor Cabang Bandar Lampung).
  20. Wong, S. Y., Susilawati, C., Miller, W., & Mardiasmo, D. (2018). Improving information gathering and distribution on sustainability features in the Australian residential property market. Journal of cleaner production, 184, 342-352.