Pola Jaringan Komunikasi Organisasi dalam Meningkatkan Kualitas Pelayanan Kesehatan: Studi di RSIA Murni Teguh Rosiva, Medan

https://doi.org/10.35912/jasispol.v4i1.3734
Published: Dec 16, 2024

Abstract:

Purpose: This study aims to examine communication patterns at Murni Teguh Rosiva Mother and Child Hospital (RSIA) in Medan, focusing on the effectiveness of organizational communication models as outlined by Fred C. Lunenburg, including chain, wheel, circle, Y, and all-channel communication structures, in supporting coordination, responsiveness, and healthcare service quality.

Methodology/approach: A qualitative approach was employed, involving in-depth interviews and participatory observation with both medical and non-medical staff. Data collection focused on analyzing communication patterns within the hospital setting.

Results/findings: The study revealed that each communication model presents unique strengths and limitations in facilitating information flow and decision-making processes. The chain and wheel models support structured information distribution but often result in delays during critical situations. The circle and Y patterns enable faster inter-unit collaboration but are susceptible to miscommunication due to varying professional backgrounds. The all-channel pattern in informal communication fosters staff solidarity but risks the spread of inaccurate information.

Limitations: This study is limited to observational and interview-based data from a single healthcare institution, potentially restricting generalizability across different healthcare settings.

Contribution: This research contributes to the development of a more responsive and collaborative communication system in healthcare institutions, particularly in enhancing operational support through adaptive communication frameworks.

Keywords:
1. communication patterns, organizational networks, Lunenburg model, Murni Teguh Rosiva Hospital, service effectiveness
Authors:
1 . Ade Rachmat Yudiyanto
2 . Syukur Kholil
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How to Cite
Yudiyanto, A. R., & Kholil, S. (2024). Pola Jaringan Komunikasi Organisasi dalam Meningkatkan Kualitas Pelayanan Kesehatan: Studi di RSIA Murni Teguh Rosiva, Medan. Jurnal Studi Ilmu Sosial Dan Politik, 4(1), 17–25. https://doi.org/10.35912/jasispol.v4i1.3734
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Vol. 4 No. 1 (2024): Juni
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References

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  2. Braun, V., & Clarke, V. (2006). Using Thematic Analysis in Psychology. Qualitative Research in Psychology, 3(2), 77–101.
  3. Creswell, J. W. (2019). Research Design?: Pendekatan Metode Kualitatif, Kuantitatif dan Campuran. Pustaka Pelajar.
  4. Finkelstein, A., Taubman, S., America, P. A. L. N., & America, J.-P. N. (2015). Using Randomized Evaluations to Improve The Efficiency of US Healthcare Delivery. J-PAL Research Paper. Retrieved from Http://Www. Povertyactionlab. Org/Publication/Healthcaredelivery/Reviewpaper.
  5. Finkelstein, J., Zhang, F., Levitin, S. A., & Cappelli, D. (2020). Using Big Data to Promote Precision Oral Health in The Context of a Learning Healthcare System. Journal of Public Health Dentistry, 80, S43–S58.
  6. Nur, A., Pasaribu, A. F. O., & Romlah, S. (2021). Sistem Informasi Manajemen Pendaftaran Rekam Medik Pasien Berbasis Mobile (Studi Kasus: Klinik Bersalin Nurhasanah). Jurnal Teknologi Dan Sistem Informasi, 2(2), 109–115.
  7. Nurhayati, S. (2015). Analisis Stategis Sistem Teknologi Informasi Dengan Pendekatan Analisis Swot (Studi Kasus: Divisi IT Rumah Sakit Mata Cicendo Bandung). Seminar Nasional Informatika (SEMNASIF), 1(5).
  8. Romlah, S. (2021). Penelitian Kualitatif dan Kuantitatif (Pendekatan Penelitian Kualitatif dan Kuantitatif). Pancawahana: Jurnal Studi Islam, 16(1), 1–13.
  9. Suharyanto, C. E., Chandra, J. E., & Gunawan, F. E. (2017). Perancangan Sistem Informasi Penggajian Terintegrasi Berbasis Web (Studi Kasus di Rumah Sakit St. Elisabeth). Jurnal Nasional Teknologi Dan Sistem Informasi, 3(2), 225–232.
  10. Susanti, R. (2022). Makna Tradisi “ Pemacakhan “ pada Upacara Pernikahan Masyarakat Lampung Adat Saibatin Pekon Way Kerap, Kecamatan Semaka, Kabupaten Tanggamus, Lampung: Pendekatan Etnografi Komunikasi. Jurnal Studi Ilmu Sosial Dan Politik, 2(2), 143–157. https://doi.org/10.35912/jasispol.v2i2.1807
  11. Syahrial, H. (2013). Analisis Kebutuhan Keamanan Sistem dengan Menggunakan Metodologi SQUARE: Studi Kasus Pengembangan Sistem Informasi Rumah Sakit Berbasis Open Source ERP
  12. Rahman, R., & Octavia, V. (2022). Pola Interaksi Sosial di Warung (Studi Kasus pada Interaksi Sosial di Warung Sembako di Kelurahan Pulogebang Kota Jakarta Timur). Jurnal Studi Ilmu Sosial Dan Politik, 2(2), 131–141. https://doi.org/10.35912/jasispol.v2i2.1885
  13. Ridho, F. M., Fauzan, M., Faisal, A., & Hanafi, H. (2024). The Effectiveness of Health Communication in Preventing Stunting. Jurnal Studi Ilmu Sosial Dan Politik, 3(2), 99–107. https://doi.org/10.35912/jasispol.v3i2.2609
  14. Yuliana, Y. (2023). The Role of Media for Communication During the Disaster. Jurnal Studi Ilmu Sosial Dan Politik, 3(1), 1–7. https://doi.org/10.35912/jasispol.v3i1.1940
  15. Yunita, L. P. D., Dewi, N. D. U., & Rahayu, L. R. (2023). Pelayanan Mobil Yan Starpa dalam Pembayaran Pajak Bumi dan Bangunan Perdesaan dan Perkotaan (PBB P-2). Jurnal Studi Ilmu Sosial Dan Politik, 3(1), 9–20. https://doi.org/10.35912/jasispol.v3i1.1980
  16. Vangoslava, C., Zulfiandri, Z., & Gunawan, M. N. (2017). Perencanaan Arsitektur Enterprise dengan Metode Togaf Versi 9 (Studi Kasus: Rumah Sakit Umum Kota Tangerang Selatan). Studia Informatika: Jurnal Sistem Informasi, 10(1).
  17. Zahra, M. N., Dzakiyyah, A., Munjiyanti, S. K., Rachim, N. A., & Kraugusteeliana, K. (2021). Manajemen risiko sistem informasi rumah sakit (Studi kasus: rumah sakit EMC Tangerang). Prosiding Seminar Nasional Mahasiswa Bidang Ilmu Komputer Dan Aplikasinya, 2(1), 456–469.