Work–Family Interface as Mediator Between HRM Practices and OCB

https://doi.org/10.35912/jakman.v7i1.5048
Published: Dec 9, 2025

Abstract:

Purpose: This study explores the role of work–family interface (WFI) mediation in the relationship between human resource management (HRM) practices and organizational civic behavior (PKO).

Methodology/approach: Using a quantitative survey approach, data was collected from 210 employees of PT Tri Usaha Sejahtera Pratama in Sragen Regency who were selected through cluster random sampling. The research instrument has been tested for validity and reliability (loading factor > 0.6; Composite Reliability > 0.7). The analysis was performed by simple and multiple linear regression to test four main hypotheses.

Results/findings: The results showed that (1) MSDM practices had a positive and significant effect on PKO, (2) WFI had a significant positive effect on PKO, (3) MSDM practices had a significant positive effect on WFI, and (4) WFI partially mediated the relationship between MSDM practices and PKO.

Conclusion: These findings confirm that HR policies that support work-family balance not only improve employee well-being, but also encourage the realization of extra-role behaviors that are crucial for organizational performance.

Limitations: The main limitation of the study lies in the coverage of a single location and the cross-sectional design, so the generalization of the results needs to be done carefully.

Contribution: Advanced research is recommended to expand the industry context, apply longitudinal design, and incorporate qualitative methods to understand the WFI mechanism more comprehensively.

Keywords:
1. Mediation
2. MSDM Practice
3. Organizational Civic Behavior
4. Quantitative Survey
5. Work–Family Interface
Authors:
1 . Karisma Ilmiana
2 . Nang Among Budiadi
3 . Fidela Berliani Prasaja Putri
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How to Cite
Ilmiana, K., Budiadi, N. A., & Putri, F. B. P. (2025). Work–Family Interface as Mediator Between HRM Practices and OCB. Jurnal Akuntansi, Keuangan, Dan Manajemen, 7(1), 271–281. https://doi.org/10.35912/jakman.v7i1.5048
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Issue & Section
Vol. 7 No. 1 (2025): Desember
Articles
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References

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    Akbar, Z., & Kartika, K. (2016). Konflik peran ganda dan keberfungsian keluarga pada ibu yang bekerja. Jurnal Penelitian Dan Pengukuran Psikologi: JPPP, 5(2), 63-69. doi:https://doi.org/10.21009/JPPP.052.02

    Al Riyami, S., Razzak, M. R., Al-Busaidi, A. S., & Palali?, R. (2023). Impact of work from home on work-life balance: Mediating effects of work-family conflict and work motivation. Heritage and Sustainable Development, 5(1), 33.

    Anggraini, R., Phang, S., & Sudhartio, L. (2025). Pengaruh Sustainable Leadership terhadap Sustainable Performance dengan Mediasi Variabel Social Innovation. Jurnal Akuntansi, Keuangan, dan Manajemen, 6(2), 345-357. doi:https://doi.org/10.35912/jakman.v6i2.3762

    Anwar, G., & Abdullah, N. N. (2021). The impact of Human resource management practice on Organizational performance. International journal of Engineering, Business and Management (IJEBM), 5.

    Asmara Indahingwati, S., Nugroho, N. E., & SE, M. (2020). Manajemen Sumber Daya Manusia (MSDM): Scopindo Media Pustaka.

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    Basuki, B., Widyanti, R., Yulianti, F., & Lamsah, L. (2021). Pengaruh Praktik Sumber Daya Manusia Terhadap Perilaku Kewarganegaraan Organisasi. Al-Ulum: Jurnal Ilmu Sosial Dan Humaniora, 7(1). doi:https://dx.doi.org/10.31602/alsh.v7i1.4688

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    Dhaifullah, I. R., Salsabila, A. A., & Yaqin, M. A. (2022). Survei teknik pengujian software. Journal Automation Computer Information System, 2(1), 31-38. doi:https://doi.org/10.47134/jacis.v2i1.42

    Fasha, A., Anggraini, R., Purwianti, L., & Ramadani, A. G. (2024). Transformation of Consumer’s Coffee Consumption Behaviour in Batam. Jurnal Akuntansi, Keuangan, dan Manajemen, 6(1), 135-150. doi:https://doi.org/10.35912/jakman.v6i1.3204

    García-Salirrosas, E. E., Rondon-Eusebio, R. F., Geraldo-Campos, L. A., & Acevedo-Duque, Á. (2023). Job satisfaction in remote work: The role of positive spillover from work to family and work–life balance. Behavioral Sciences, 13(11), 916. doi:https://doi.org/10.3390/bs13110916

    Giancaspro, M. L., De Simone, S., & Manuti, A. (2022). Employees’ perception of HRM practices and organizational citizenship behaviour: The mediating role of the work–family interface. Behavioral Sciences, 12(9), 301. doi:https://doi.org/10.3390/bs12090301

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    Grzywacz, J. G., & Marks, N. F. (2000). Reconceptualizing the work–family interface: An ecological perspective on the correlates of positive and negative spillover between work and family. Journal of occupational health psychology, 5(1), 111. doi:https://psycnet.apa.org/doi/10.1037/1076-8998.5.1.111

    Hair, J. F., Babin, B. J., Anderson, R. E., & Black, W. C. (2018). Multivariate Data Analysis (Vol. 8): Cangage.

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    Hanafi, I., Sudianto, I., Hamsal, H., & Hidayat, H. (2025). The Effect of Job Satisfaction and Work Motivation on Employee Performance in Pekanbaru City Sub-District in Pekanbaru City. Studi Akuntansi dan Bisnis Indonesia, 1(2), 127-137.

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    Indrati, I., Ardi, A., & Berlianto, M. P. (2025). Impact of Talent Management, Job Satisfaction, and Commitment on Employee Retention. Jurnal Akuntansi, Keuangan, dan Manajemen, 6(3), 827-846. doi:https://doi.org/10.35912/jakman.v6i3.4181

    Janna, N. M., & Herianto, H. (2021). Konsep uji validitas dan reliabilitas dengan menggunakan SPSS. Jurnal Darul Dakwah Wal-Irsyad (DDI), 1–12. doi:https://doi.org/10.31219/osf.io/v9j52

    Johannis, A. A., & Maria, E. (2025). Kinerja Auditor di Masa Pandemi: Pengaruh Kepemimpinan, Motivasi dan Sistem Informasi Penggajian. Jurnal Akuntansi, Keuangan, dan Manajemen, 6(3), 701-712. doi:https://doi.org/10.35912/jakman.v6i3.4284

    Krishnan, T. R., Liew, S. A., & Koon, V.-Y. (2017). The effect of human resource management (HRM) practices in service-oriented organizational citizenship behaviour (OCB): Case of telecommunications and internet service providers in Malaysia. Asian Social Science, 13(1), 67. doi:https://doi.org/10.5539/ass.v13n1p67

    Kuntari, C. I. S. R. (2015). Hubungan antara work-family enrichment dengan work engagement pada perawat wanita. Jurnal Psikologi Ulayat, 2(1), 407-417. doi:https://doi.org/10.24854/jpu32

    Lestari, E. R., & Ghaby, N. K. F. (2018). Pengaruh organizational citizenship behavior (OCB) terhadap kepuasan kerja dan kinerja karyawan. Industria: Jurnal Teknologi dan Manajemen Agroindustri, 7(2), 116-123. doi:https://doi.org/10.21776/ub.industria.2018.007.02.6

    Mach, M., Abrantes, A. C. M., & Alvarado, J. R. (2025). The role of perceived human resource management practices in organizational citizenship behaviors: evidence from the healthcare sector. Employee Relations: The International Journal, 47(1), 127-147. doi:https://doi.org/10.1108/ER-07-2023-0386

    Mahardini, D., Kasenda, I., Afgani, M., & Isnaini, M. (2024). Quantitative Research Philosophy in Research Methodology. JUPE J. Pendidik. Mandala, 9(4), 1135. doi:http://dx.doi.org/10.58258/jupe.v9i4.7830

    Maidiana, M. (2021). Penelitian survey. ALACRITY: Journal of Education, 20-29. doi:https://doi.org/10.52121/alacrity.v1i2.23

    Massoud, A. H., & Jameel, A. S. (2020). Stimulating organizational citizenship behavior by applying organizational commitment and satisfaction. Innovation Journal of Social Sciences and Economic Review, 2(2), 21-28. doi:https://doi.org/10.36923/ijsser.v2i2.58

    Medina-Garrido, J. A., Biedma-Ferrer, J. M., & Bogren, M. (2023). Organizational support for work-family life balance as an antecedent to the well-being of tourism employees in Spain. Journal of Hospitality and Tourism Management, 57, 117-129. doi:https://doi.org/10.1016/j.jhtm.2023.08.018

    Organ, D. W. (1988). A restatement of the satisfaction-performance hypothesis. Journal of management, 14(4), 547-557. doi:https://doi.org/10.1177/014920638801400405

    Ouabi, Z., Douayri, K., Barboucha, F., & Boubker, O. (2024). Human resource practices and job performance: Insights from public administration. Societies, 14(12), 247. doi:https://doi.org/10.3390/soc14120247

    Pan, Y., Aisihaer, N., Li, Q., Jiao, Y., & Ren, S. (2022). Work-family conflict, happiness and organizational citizenship behavior among professional women: a moderated mediation model. Frontiers in psychology, 13, 923288. doi:https://doi.org/10.3389/fpsyg.2022.923288

    Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of management, 26(3), 513-563. doi:https://doi.org/10.1177/014920630002600307

    Putrini, N., & Satrya, A. (2024). The Impact Of Human Resource Management Practices and Organizational Culture on Organizational Citizenship Behavior in Indonesian Sharia Banks. Al-Intaj: Jurnal Ekonomi dan Perbankan Syariah, 9(2), 147-161. doi:http://dx.doi.org/10.29300/aij.v9i2.2464

    Qin, X., Huang, Y.-N., Hu, Z., Chen, K., Li, L., Wang, R. S., & Wang, B.-L. (2023). Human resource management research in healthcare: a big data bibliometric study. Human resources for health, 21(1), 94. doi:https://doi.org/10.1186/s12960-023-00865-x

    Riswana, S. N., & Nasution, H. A. (2024). Validity and Reliability of Test and Non-Test Research Instruments on Chemical Bond Materials. LAVOISIER: Chemistry Education Journal, 3(1), 23-31. doi:https://doi.org/10.24952/lavoisier.v3i1.11392

    Snape, E., & Redman, T. (2010). HRM practices, organizational citizenship behaviour, and performance: A multi?level analysis. Journal of Management Studies, 47(7), 1219-1247. doi:https://doi.org/10.1111/j.1467-6486.2009.00911.x

    Van den Eynde, A., & Mortelmans, D. (2020). The consequences of work–family enrichment in families on the behaviour of children. Social Sciences, 9(10), 180. doi:https://doi.org/10.3390/socsci9100180

    Yu, K., Wang, Z., & Huang, Y. (2018). Work-family conflict and organizational citizenship behavior: the role of job satisfaction and decision authority. Frontiers of Business Research in China, 12(1), 17. doi:https://doi.org/10.1186/s11782-018-0039-5

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  2. Akbar, Z., & Kartika, K. (2016). Konflik peran ganda dan keberfungsian keluarga pada ibu yang bekerja. Jurnal Penelitian Dan Pengukuran Psikologi: JPPP, 5(2), 63-69. doi:https://doi.org/10.21009/JPPP.052.02
  3. Al Riyami, S., Razzak, M. R., Al-Busaidi, A. S., & Palali?, R. (2023). Impact of work from home on work-life balance: Mediating effects of work-family conflict and work motivation. Heritage and Sustainable Development, 5(1), 33.
  4. Anggraini, R., Phang, S., & Sudhartio, L. (2025). Pengaruh Sustainable Leadership terhadap Sustainable Performance dengan Mediasi Variabel Social Innovation. Jurnal Akuntansi, Keuangan, dan Manajemen, 6(2), 345-357. doi:https://doi.org/10.35912/jakman.v6i2.3762
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  12. Fasha, A., Anggraini, R., Purwianti, L., & Ramadani, A. G. (2024). Transformation of Consumer’s Coffee Consumption Behaviour in Batam. Jurnal Akuntansi, Keuangan, dan Manajemen, 6(1), 135-150. doi:https://doi.org/10.35912/jakman.v6i1.3204
  13. García-Salirrosas, E. E., Rondon-Eusebio, R. F., Geraldo-Campos, L. A., & Acevedo-Duque, Á. (2023). Job satisfaction in remote work: The role of positive spillover from work to family and work–life balance. Behavioral Sciences, 13(11), 916. doi:https://doi.org/10.3390/bs13110916
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  35. Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of management, 26(3), 513-563. doi:https://doi.org/10.1177/014920630002600307
  36. Putrini, N., & Satrya, A. (2024). The Impact Of Human Resource Management Practices and Organizational Culture on Organizational Citizenship Behavior in Indonesian Sharia Banks. Al-Intaj: Jurnal Ekonomi dan Perbankan Syariah, 9(2), 147-161. doi:http://dx.doi.org/10.29300/aij.v9i2.2464
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  38. Riswana, S. N., & Nasution, H. A. (2024). Validity and Reliability of Test and Non-Test Research Instruments on Chemical Bond Materials. LAVOISIER: Chemistry Education Journal, 3(1), 23-31. doi:https://doi.org/10.24952/lavoisier.v3i1.11392
  39. Snape, E., & Redman, T. (2010). HRM practices, organizational citizenship behaviour, and performance: A multi?level analysis. Journal of Management Studies, 47(7), 1219-1247. doi:https://doi.org/10.1111/j.1467-6486.2009.00911.x
  40. Van den Eynde, A., & Mortelmans, D. (2020). The consequences of work–family enrichment in families on the behaviour of children. Social Sciences, 9(10), 180. doi:https://doi.org/10.3390/socsci9100180
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