Maintenance of Meat Grinding Machines at CV. Solo Indah in Palu City
Abstract:
Purpose: This study analyzes the maintenance practices of meat grinding machines at CV Solo Indah in Palu City, focusing on preventive and corrective strategies, and provides recommendations to improve efficiency and reduce breakdowns.
Methodology/Approach: Conducted over three months using a descriptive quantitative approach, the study employed direct observation, structured interviews, and documentation. Machine components were evaluated using fishbone diagrams, cost analysis, and efficiency calculations with the formula TC = (F × RI) / (RO × P). Tools included maintenance records, interview guides, and Microsoft Excel.
Results/Findings: All major components experienced at least one failure in 2024. The gearbox, machine frame, and feeder had the highest repair costs. The total maintenance cost was Rp13,674,500, with preventive maintenance accounting for 53.68% and corrective for 46.32%. This indicates a balanced and efficient maintenance system categorized as “very efficient” under industry benchmarks.
Conclusions: CV Solo Indah implements both preventive and corrective maintenance effectively, though corrective costs remain relatively high. Prioritizing preventive actions for costly components like the gearbox can reduce overall expenses. Fishbone analysis identified root causes in manpower, machine, method, material, environment, and measurement aspects.
Limitations: The study focuses on one company and a short 3-month period, limiting generalization to broader industry trends.
Contribution: This research enriches industrial engineering and operations management literature, especially for SME-scale meat processing, by providing practical insights to enhance maintenance systems, lower costs, and increase productivity.
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Adam, R. P., Suardi, & Lahay, M. (2023). Pricing strategy and marketing distribution channels on customer satisfaction and purchasing decision for green products. Uncertain Supply Chain Management, 11, 10. https://doi.org/10.5267/j.uscm.2023.7.022
Alansori, A., Listyaningsih, E., Yuliansyah, Y., Lukman, I., & Sariningsih, E. (2021). Pengaruh Total Quality Management, teknologi dan budaya organisasi terhadap kinerja manajerial. Jurnal Akuntansi, Keuangan, Dan Manajemen, 2(2), 129–139. https://doi.org/10.35912/jakman.v2i2.204
Algina, S., & Asngadi. (2022). BOTTLENECK POINT Dalam Pengembangan Sarung Tenun Donggala. Jurnal Manajemen Dan Kewirausahaan, 14(1), 408–420.
Angwarmase, S., & Ardhiyanto, N. K. (2024). Analisis Pemeliharaan Sarana Angkut Avtur/Jet A-1 Pada Proses Penyaluran di DPPU Hasanuddin Makassar. Mutiara: Multidiciplinary Scientifict Journal, 2(5), 327–340.
Ardianto, A., Hidayat, D., & Eviyuliwati, I. (2020). The Effect of Fishbone’Diagram on Students’ Writing of Analytical Exposition Text. ICEMS 2019: Proceedings of the 5th International Conference on Education in Muslim Society, ICEMS 2019, 30 September-01 October 2019, Jakarta, Indonesia, 268.
Bachri, S., Putra, S. M., Farid, E. S., Darman, & Mayapada, A. G. (2023). the Digital Marketing To Influence Customer Satisfaction Mediated By Purchase Decision. Jurnal Aplikasi Manajemen, 21(3), 15. https://doi.org/10.21776/ub.jam.2023.021.03.03
Febriyan, R., & Dwi Cahyono, B. (2023). Pemeliharaan Pada Mesin Moulding Unimat 22 A Di PT. Sejin Lestari Furniture. Jtmei), 2(1), 262–274.
Ferdinand, A. T., & Wahyuningsih, W. (2018). Salespeople’s innovativeness: A driver of sales performance. Management and Marketing, 13, 19. https://doi.org/10.2478/mmcks-2018-0016
Fibrianie, E., Cahyadi, D., Farid, A., Jurusan, H., Program, D., Desain, S., Politeknik, P., Samarinda, N., Ciptomangunkusumo, J., Gunung, K., & Samarinda, L. (2018). Rancang Bangun Mesin Penggiling Dan Potong Kerupuk Ikan Dengan Menggunakan Gearbox Designing and Constructing of Grinder and Slicing Machine for Homemade Fish Crackers By Using a Gearbox. Journal Teknologi Industri, 12(1), 1–8. http://ejournal.kemenperin.go.id/jrti/article/view/3536
Gumilar, J., Azzahra, A. B., Satria, M., Hamdani, N., Farahdewi, R. Y., Kamilah, Z. Y., & Nurhaliza, K. A. (2021). Pengembangan Wirausaha Makanan Sehat di Masa Pandemi Covid 19 Melalui Produk Olahan Daging. Farmers: Journal of Community Services, 2(2), 11–15. https://doi.org/10.24198/fjcs.v2i2.32541
Handoko, T. H. (2000). Dasar-dasar manajemen produksi dan operasi. Edisi I, BPFE, Yogyakarta.
Heizer, J. H., & Render, B. (2016). Operations management.
Ibrahim, A. I., Setiawan, M., Noermijati, & Rahayu, M. (2024). Hr Innovation in Mediating Entrepreneurial Motivation in Improving the Competitive Ability of Palu Fried Onions Msmes. Business, Management and Economics Engineering, 22(1), 19. https://doi.org/10.3846/bmee.2024.19933
Ilsya, D., Hi, A. I., Asngadi, A., Miru, S., & Hadi, S. (2025). Desain Virtual Reality Sebagai Inovasi Peningkatkan Transparansi Proses Produksi pada Koptan Simpotove Palolo. 8(1), 145–154.
Kalua, F. R., & Syamsuddin. (2022). Biaya Pemeliharaan Mesin Penggiling Kedelai Pada Pabrik Tempe Cak Rohim Kota Palu. x(X).
Kristanto, H., Tamsi, & Cuandra, F. (2022). Penerapan Manajemen Operasional dalam Meningkatkan Kinerja di Apple, Inc. YUME?: Journal of Management, 5(3), 12. https://doi.org/10.37531/yume.vxix.457
Li, M., Wang, M., Kang, J., Sun, L., & Jin, P. (2020). An opportunistic maintenance strategy for offshore wind turbine system considering optimal maintenance intervals of subsystems. Ocean Engineering, 216, 12. https://doi.org/10.1016/j.oceaneng.2020.108067
Likty, M. T., & Singagerda, F. S. (2025). Faktor Customer Review dan E-Service Quality terhadap Keputusan Pembelian Shopee. Jurnal Akuntansi, Keuangan, Dan Manajemen (JAKMAN), 6(2), 497–508. https://doi.org/10.35912/jakman.v6i2.3981
Luca, L. (2015). The study of applying a quality management tool for solving non-conformities in a automotive. Applied Mechanics and Materials, 809, 1257–1262.
Mahmudi, M. (2016). Analisis laporan keuangan pemerintah daerah. Edisi Ketiga, Upp Stim Ykpn, Yogyakarta.
Muslimin, Hadi, S., & Ardiansyah. (2015). The relationship between logistics and financial performance of smes in Indonesia. International Journal of Applied Business and Economic Research, 13, 11.
Nurfatimah, D., Asngadi, A., Miru, S., & Syamsuddin, S. (2024). Pengendalian Proses Produksi Untuk Meningkatkan Kualitas Produk Pada Usaha Out Of The Box Di Kota Palu. Jurnal Ekonomi Dan Pembangunan Indonesia, 2, 8. https://doi.org/10.61132/jepi.v2i1.363
Oktaria, E. T., & Hermansyah, H. (2023). Pengaruh Sistem Pembayaran Digital terhadap Efektivitas dan Efisiensi Penjualan di PT Sumber Alfariya Trijaya Tbk. Jurnal Akuntansi, Keuangan, Dan Manajemen, 4(4), 313–325. https://doi.org/10.35912/jakman.v4i4.2340
Pasaribu, F., Bulan, T. R. N., Muzakir, & Pratama, K. (2021). Impact of strategic leadership and organizational innovation on the strategic management: Mediational role of it capability. Polish Journal of Management Studies, 24, 16. https://doi.org/10.17512/pjms.2021.24.2.22
Porawati, H., & Kurniawan, A. (2020). Modifikasi mesin penggiling daging (meat grinder) kapasitas 8 kg menggunakan motor listrik. Jurnal Inovator, 3(1), 20–24. https://doi.org/10.37338/ji.v3i1.110
Rachman, H., Garside, A. K., & Kholik, H. M. (2017). Usulan Perawatan Sistem Boiler dengan Metode Reliability Centered Maintenance (RCM). Jurnal Teknik Industri, 18(1), 86–93. https://doi.org/10.22219/jtiumm.vol18.no1.86-93
Rahmawati, D., Meliana, M., & Silviani, M. F. (2024). Artikel Review?: Analisis Pemeliharaan Alat Kesehatan. Jurnal Mahasiswa Ilmu Farmasi Dan Kesehatan, Vol.2(No.1), 105–115.
Romiyadi, & Purnama, P. I. (2017). Perancangan dan Pembuatan Mesin Penggiling Daging dan Pengaduk Adonan Bakso. Jurnal Teknik Mesin Institut Teknologi Padang, 7(1), 14–19. https://e-journal.itp.ac.id/index.php/jtm
Rozi, Y. F., Aslami, N., & Dharma, B. (2024). Analysis of Demand Volume, Material Supply, and Work Hours against Delta Power Listrindo CV Production Performance. Jurnal Akuntansi, Keuangan, Dan Manajemen, 5(3), 279–285. https://doi.org/10.35912/jakman.v5i3.3285
Siregar, C. T. N., Kindangen, P., & Palandeng, I. D. (2022). Evaluasi Pemeliharaan Mesin Dan Peralatan Produksi PT . MULTI NABATI SULAWESI ( MNS ) Kota Bitung. Jurnal EMBA, 10, 8.
Stewart, C., Piernas, C., Cook, B., & Jebb, S. A. (2021). Trends in UK meat consumption: analysis of data from years 1–11 (2008–09 to 2018–19) of the National Diet and Nutrition Survey rolling programme. The Lancet Planetary Health, 5(10), e699–e708. https://doi.org/10.1016/S2542-5196(21)00228-X
Syamsuddin, Saharuddin, Yusrizal, Dharmawati, T., Pujisari, Y., & Fatmawati, E. (2024). Utilizing Blockchain Technology in Global Supply Chain Management: An Exploration of Scalable Information Systems. EAI Endorsed Transactions on Scalable Information Systems, 11(1), 1–12. https://doi.org/10.4108/eetsis.4374
Thahir, H., Hadi, S., Zahra, F., Arif, I., & Rombe, E. (2022). Strengthening effects of managerial innovativeness in promoting sustainable supply chain management in tourism business. Uncertain Supply Chain Management, 10, 10. https://doi.org/10.5267/j.uscm.2022.3.002
Wahyuningsih. (2005). The Relationships among Customer Value, Satisfaction and Behavioral Intentions: A General Structural Equation Model. Gadjah Mada International Journal of Business, 7(3), 23. https://doi.org/10.22146/gamaijb.5584
Wahyuningsih, Nasution, H., Roostika, R., & Yeni, Y. H. (2022). An Examination Of Customer Satisfaction Toward Online Food Shooping During Covid-19 Pandemic. Journal of Applied Management (JAM), 20, 11.
Wahyuningsih, Nasution, H., Yeni, Y. H., & Roostika, R. (2022). A comparative study of generations X, Y, Z in food purchasing behavior: the relationships among customer value, satisfaction, and Ewom. Cogent Business and Management, 9, 21. https://doi.org/10.1080/23311975.2022.2105585
Wahyuningsih, W. (2021). Customer Value, Satisfaction and Behavioral Intentions: the Effects of Consumer Search Behavior. ASEAN Marketing Journal, 3, 21. https://doi.org/10.21002/amj.v3i1.2011
Widat, S., Awalina, D. N., & Mufidah, K. M. (2021). Analisis Kegiatan Pemeliharaan Mesin Dan Bangunan Pada Pabrik Tahu Untuk Meminimumkan Biaya Saat Pandemi Covid-19. Journal of Economics and Policy Studies, 02, 8.
Widiasanti, I., & Nugraha, R. E. M. (2017). Kajian Pengelolaan Pemeliharaan dan Perawatan Gedung Perguruan Tinggi: Studi Kasus Universitas Negeri Jakarta. Jurnal Teknologi Rekayasa, 1(1), 41. https://doi.org/10.31544/jtera.v1.i1.2016.41-46
Widyaningsih, Masitoh, E., & Siddi, P. (2020). Analisis strategi manajemen PT. Derma Kusuma Artha dalam mengembangkan usaha. Jurnal Akuntansi, Keuangan, Dan Manajemen, 1(4), 239–253. https://doi.org/10.35912/jakman.v1i4.39
Zahara, Z., Ikhsan, Santi, I. N., & Farid. (2023). Entrepreneurial marketing and marketing performance through digital marketing capabilities of SMEs in post-pandemic recovery. Cogent Business and Management, 10, 19. https://doi.org/10.1080/23311975.2023.2204592
Zahara, Z., Muslimin, M., & Buntuang, P. C. D. (2022). The impact of marketing innovations and business plans on business sustainability during the COVID-19 pandemic. Innovative Marketing, 18(3), 16. https://doi.org/10.21511/im.18(3).2022.11
Zahara, Z., Rombe, E., Ngatimun, N., & Suharsono, J. (2021). The effect of e-service quality, consumer trust and social media marketing on intention to use online transportation services. International Journal of Data and Network Science, 5, 8. https://doi.org/10.5267/j.ijdns.2021.4.001
- Adam, R. P., Suardi, & Lahay, M. (2023). Pricing strategy and marketing distribution channels on customer satisfaction and purchasing decision for green products. Uncertain Supply Chain Management, 11, 10. https://doi.org/10.5267/j.uscm.2023.7.022
- Alansori, A., Listyaningsih, E., Yuliansyah, Y., Lukman, I., & Sariningsih, E. (2021). Pengaruh Total Quality Management, teknologi dan budaya organisasi terhadap kinerja manajerial. Jurnal Akuntansi, Keuangan, Dan Manajemen, 2(2), 129–139. https://doi.org/10.35912/jakman.v2i2.204
- Algina, S., & Asngadi. (2022). BOTTLENECK POINT Dalam Pengembangan Sarung Tenun Donggala. Jurnal Manajemen Dan Kewirausahaan, 14(1), 408–420.
- Angwarmase, S., & Ardhiyanto, N. K. (2024). Analisis Pemeliharaan Sarana Angkut Avtur/Jet A-1 Pada Proses Penyaluran di DPPU Hasanuddin Makassar. Mutiara: Multidiciplinary Scientifict Journal, 2(5), 327–340.
- Ardianto, A., Hidayat, D., & Eviyuliwati, I. (2020). The Effect of Fishbone’Diagram on Students’ Writing of Analytical Exposition Text. ICEMS 2019: Proceedings of the 5th International Conference on Education in Muslim Society, ICEMS 2019, 30 September-01 October 2019, Jakarta, Indonesia, 268.
- Bachri, S., Putra, S. M., Farid, E. S., Darman, & Mayapada, A. G. (2023). the Digital Marketing To Influence Customer Satisfaction Mediated By Purchase Decision. Jurnal Aplikasi Manajemen, 21(3), 15. https://doi.org/10.21776/ub.jam.2023.021.03.03
- Febriyan, R., & Dwi Cahyono, B. (2023). Pemeliharaan Pada Mesin Moulding Unimat 22 A Di PT. Sejin Lestari Furniture. Jtmei), 2(1), 262–274.
- Ferdinand, A. T., & Wahyuningsih, W. (2018). Salespeople’s innovativeness: A driver of sales performance. Management and Marketing, 13, 19. https://doi.org/10.2478/mmcks-2018-0016
- Fibrianie, E., Cahyadi, D., Farid, A., Jurusan, H., Program, D., Desain, S., Politeknik, P., Samarinda, N., Ciptomangunkusumo, J., Gunung, K., & Samarinda, L. (2018). Rancang Bangun Mesin Penggiling Dan Potong Kerupuk Ikan Dengan Menggunakan Gearbox Designing and Constructing of Grinder and Slicing Machine for Homemade Fish Crackers By Using a Gearbox. Journal Teknologi Industri, 12(1), 1–8. http://ejournal.kemenperin.go.id/jrti/article/view/3536
- Gumilar, J., Azzahra, A. B., Satria, M., Hamdani, N., Farahdewi, R. Y., Kamilah, Z. Y., & Nurhaliza, K. A. (2021). Pengembangan Wirausaha Makanan Sehat di Masa Pandemi Covid 19 Melalui Produk Olahan Daging. Farmers: Journal of Community Services, 2(2), 11–15. https://doi.org/10.24198/fjcs.v2i2.32541
- Handoko, T. H. (2000). Dasar-dasar manajemen produksi dan operasi. Edisi I, BPFE, Yogyakarta.
- Heizer, J. H., & Render, B. (2016). Operations management.
- Ibrahim, A. I., Setiawan, M., Noermijati, & Rahayu, M. (2024). Hr Innovation in Mediating Entrepreneurial Motivation in Improving the Competitive Ability of Palu Fried Onions Msmes. Business, Management and Economics Engineering, 22(1), 19. https://doi.org/10.3846/bmee.2024.19933
- Ilsya, D., Hi, A. I., Asngadi, A., Miru, S., & Hadi, S. (2025). Desain Virtual Reality Sebagai Inovasi Peningkatkan Transparansi Proses Produksi pada Koptan Simpotove Palolo. 8(1), 145–154.
- Kalua, F. R., & Syamsuddin. (2022). Biaya Pemeliharaan Mesin Penggiling Kedelai Pada Pabrik Tempe Cak Rohim Kota Palu. x(X).
- Kristanto, H., Tamsi, & Cuandra, F. (2022). Penerapan Manajemen Operasional dalam Meningkatkan Kinerja di Apple, Inc. YUME?: Journal of Management, 5(3), 12. https://doi.org/10.37531/yume.vxix.457
- Li, M., Wang, M., Kang, J., Sun, L., & Jin, P. (2020). An opportunistic maintenance strategy for offshore wind turbine system considering optimal maintenance intervals of subsystems. Ocean Engineering, 216, 12. https://doi.org/10.1016/j.oceaneng.2020.108067
- Likty, M. T., & Singagerda, F. S. (2025). Faktor Customer Review dan E-Service Quality terhadap Keputusan Pembelian Shopee. Jurnal Akuntansi, Keuangan, Dan Manajemen (JAKMAN), 6(2), 497–508. https://doi.org/10.35912/jakman.v6i2.3981
- Luca, L. (2015). The study of applying a quality management tool for solving non-conformities in a automotive. Applied Mechanics and Materials, 809, 1257–1262.
- Mahmudi, M. (2016). Analisis laporan keuangan pemerintah daerah. Edisi Ketiga, Upp Stim Ykpn, Yogyakarta.
- Muslimin, Hadi, S., & Ardiansyah. (2015). The relationship between logistics and financial performance of smes in Indonesia. International Journal of Applied Business and Economic Research, 13, 11.
- Nurfatimah, D., Asngadi, A., Miru, S., & Syamsuddin, S. (2024). Pengendalian Proses Produksi Untuk Meningkatkan Kualitas Produk Pada Usaha Out Of The Box Di Kota Palu. Jurnal Ekonomi Dan Pembangunan Indonesia, 2, 8. https://doi.org/10.61132/jepi.v2i1.363
- Oktaria, E. T., & Hermansyah, H. (2023). Pengaruh Sistem Pembayaran Digital terhadap Efektivitas dan Efisiensi Penjualan di PT Sumber Alfariya Trijaya Tbk. Jurnal Akuntansi, Keuangan, Dan Manajemen, 4(4), 313–325. https://doi.org/10.35912/jakman.v4i4.2340
- Pasaribu, F., Bulan, T. R. N., Muzakir, & Pratama, K. (2021). Impact of strategic leadership and organizational innovation on the strategic management: Mediational role of it capability. Polish Journal of Management Studies, 24, 16. https://doi.org/10.17512/pjms.2021.24.2.22
- Porawati, H., & Kurniawan, A. (2020). Modifikasi mesin penggiling daging (meat grinder) kapasitas 8 kg menggunakan motor listrik. Jurnal Inovator, 3(1), 20–24. https://doi.org/10.37338/ji.v3i1.110
- Rachman, H., Garside, A. K., & Kholik, H. M. (2017). Usulan Perawatan Sistem Boiler dengan Metode Reliability Centered Maintenance (RCM). Jurnal Teknik Industri, 18(1), 86–93. https://doi.org/10.22219/jtiumm.vol18.no1.86-93
- Rahmawati, D., Meliana, M., & Silviani, M. F. (2024). Artikel Review?: Analisis Pemeliharaan Alat Kesehatan. Jurnal Mahasiswa Ilmu Farmasi Dan Kesehatan, Vol.2(No.1), 105–115.
- Romiyadi, & Purnama, P. I. (2017). Perancangan dan Pembuatan Mesin Penggiling Daging dan Pengaduk Adonan Bakso. Jurnal Teknik Mesin Institut Teknologi Padang, 7(1), 14–19. https://e-journal.itp.ac.id/index.php/jtm
- Rozi, Y. F., Aslami, N., & Dharma, B. (2024). Analysis of Demand Volume, Material Supply, and Work Hours against Delta Power Listrindo CV Production Performance. Jurnal Akuntansi, Keuangan, Dan Manajemen, 5(3), 279–285. https://doi.org/10.35912/jakman.v5i3.3285
- Siregar, C. T. N., Kindangen, P., & Palandeng, I. D. (2022). Evaluasi Pemeliharaan Mesin Dan Peralatan Produksi PT . MULTI NABATI SULAWESI ( MNS ) Kota Bitung. Jurnal EMBA, 10, 8.
- Stewart, C., Piernas, C., Cook, B., & Jebb, S. A. (2021). Trends in UK meat consumption: analysis of data from years 1–11 (2008–09 to 2018–19) of the National Diet and Nutrition Survey rolling programme. The Lancet Planetary Health, 5(10), e699–e708. https://doi.org/10.1016/S2542-5196(21)00228-X
- Syamsuddin, Saharuddin, Yusrizal, Dharmawati, T., Pujisari, Y., & Fatmawati, E. (2024). Utilizing Blockchain Technology in Global Supply Chain Management: An Exploration of Scalable Information Systems. EAI Endorsed Transactions on Scalable Information Systems, 11(1), 1–12. https://doi.org/10.4108/eetsis.4374
- Thahir, H., Hadi, S., Zahra, F., Arif, I., & Rombe, E. (2022). Strengthening effects of managerial innovativeness in promoting sustainable supply chain management in tourism business. Uncertain Supply Chain Management, 10, 10. https://doi.org/10.5267/j.uscm.2022.3.002
- Wahyuningsih. (2005). The Relationships among Customer Value, Satisfaction and Behavioral Intentions: A General Structural Equation Model. Gadjah Mada International Journal of Business, 7(3), 23. https://doi.org/10.22146/gamaijb.5584
- Wahyuningsih, Nasution, H., Roostika, R., & Yeni, Y. H. (2022). An Examination Of Customer Satisfaction Toward Online Food Shooping During Covid-19 Pandemic. Journal of Applied Management (JAM), 20, 11.
- Wahyuningsih, Nasution, H., Yeni, Y. H., & Roostika, R. (2022). A comparative study of generations X, Y, Z in food purchasing behavior: the relationships among customer value, satisfaction, and Ewom. Cogent Business and Management, 9, 21. https://doi.org/10.1080/23311975.2022.2105585
- Wahyuningsih, W. (2021). Customer Value, Satisfaction and Behavioral Intentions: the Effects of Consumer Search Behavior. ASEAN Marketing Journal, 3, 21. https://doi.org/10.21002/amj.v3i1.2011
- Widat, S., Awalina, D. N., & Mufidah, K. M. (2021). Analisis Kegiatan Pemeliharaan Mesin Dan Bangunan Pada Pabrik Tahu Untuk Meminimumkan Biaya Saat Pandemi Covid-19. Journal of Economics and Policy Studies, 02, 8.
- Widiasanti, I., & Nugraha, R. E. M. (2017). Kajian Pengelolaan Pemeliharaan dan Perawatan Gedung Perguruan Tinggi: Studi Kasus Universitas Negeri Jakarta. Jurnal Teknologi Rekayasa, 1(1), 41. https://doi.org/10.31544/jtera.v1.i1.2016.41-46
- Widyaningsih, Masitoh, E., & Siddi, P. (2020). Analisis strategi manajemen PT. Derma Kusuma Artha dalam mengembangkan usaha. Jurnal Akuntansi, Keuangan, Dan Manajemen, 1(4), 239–253. https://doi.org/10.35912/jakman.v1i4.39
- Zahara, Z., Ikhsan, Santi, I. N., & Farid. (2023). Entrepreneurial marketing and marketing performance through digital marketing capabilities of SMEs in post-pandemic recovery. Cogent Business and Management, 10, 19. https://doi.org/10.1080/23311975.2023.2204592
- Zahara, Z., Muslimin, M., & Buntuang, P. C. D. (2022). The impact of marketing innovations and business plans on business sustainability during the COVID-19 pandemic. Innovative Marketing, 18(3), 16. https://doi.org/10.21511/im.18(3).2022.11
- Zahara, Z., Rombe, E., Ngatimun, N., & Suharsono, J. (2021). The effect of e-service quality, consumer trust and social media marketing on intention to use online transportation services. International Journal of Data and Network Science, 5, 8. https://doi.org/10.5267/j.ijdns.2021.4.001
