Holistic Work Engagement pada Tenaga Kesehatan di Kota Jakarta Barat: Pengaruh Digital Quotient, Authentic Leadership, dan Perceived Organizational Support selama Covid-19

https://doi.org/10.35912/jakman.v2i4.425
Published: Jul 9, 2021

Abstract:

Purpose: This study aimed to determine the impact of digital quotient, authentic leadership, and perceived organizational support on work engagement of employees who work in the health industry during this COVID-19 in West Jakarta.

Research methodology: The methods in this research were quantitative and survey. We obtained primary data through the questionnaire distribution with 391 respondents of health care workers who work in West Jakarta. This study used multiple regression techniques as the data analysis technique.

Results: The study results indicate that digital quotient, authentic leadership, and perceived organizational support influence work engagement.

Limitations: Only digital quotient, authentic leadership, perceived organizational support, work engagement variables, and health care workers in West Jakarta were assessed in this research.

Contribution: This study shows the level of work engagement, digital quotient, authentic leadership, perceived organizational support and how digital quotient, authentic leadership, and perceived organizational support affect work engagement. Employers or organizations can use this research to improve their employees' work engagement by noticing their employee's level of digital quotient and implementing authentic leadership and perceived organizational support.

Keywords:
1. Work Engagement
2. Digital Quotient
3. Authentic Leadership
4. Perceived Organizational Support
Authors:
1 . Adellia Anggun Trisnawati
2 . Kerin Sianto
3 . Lady Aldli Seansyah
4 . Nopriadi Saputra
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How to Cite
Trisnawati, A. A., Sianto, K., Seansyah, L. A., & Saputra, N. (2021). Holistic Work Engagement pada Tenaga Kesehatan di Kota Jakarta Barat: Pengaruh Digital Quotient, Authentic Leadership, dan Perceived Organizational Support selama Covid-19. Jurnal Akuntansi, Keuangan, Dan Manajemen, 2(4), 255–278. https://doi.org/10.35912/jakman.v2i4.425
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Issue & Section
Vol. 2 No. 4 (2021): September
Articles
References

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    Datta, B., & Gupta, V. (2015). Assessing the Effectiveness of Authentic Leadership. International Journal of Leadership Studies, 9(1).

    du Plessis, M., & Boshoff, A. B. (2018). Authentic leadership, followership, and psychological capital as antecedents of work engagement. Journal of Psychology in Africa, 28(1), 26–32. https://doi.org/10.1080/14330237.2018.1438832

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    Rasouli, N., Heidari, A., Naderi, F., & Marashian, F. S. (2019). Investigating the Relationship between Work-Family Conflict (WFC) and Organizational Intelligence with the Mediating Role of Perceived Organizational Support and Job Performance of Nurses in Golestan Hospital of Ahvaz City, Khuzestan, Iran. Preventive Care in Nursing & Midwifery Journal, 9(3), 1-9.

    Sahyaja, C., & Rao, S. (2018). New leadership in the digital era—a conceptual study on emotional dimensions in relation with intellectual dimensions. International Journal of Civil Engineering and Technology.–2018.–9 (1).–P, 738-747

    Samsudin, A., Saputra, N., & Abdinegoro, S. B. (2020). Authentic Leadership, Work Engagement and Performance. January. https://doi.org/10.2991/aebmr.k.201222.040le

    Saputra, N., & Sasmoko, S. B. A. (2018). The holistic work engagement: A study In indonesia oil palm industry. International Journal of Engineering & Technology, 7(4.9), 1-7.

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    Sekaran, Uma dan Bougie, Roger. 2016. Research Methods For Business: A Skill Building Approach, 7th Edition. New Jersey: Wiley

    Simon, S. S. (2011). The Essentials of Employee Engagement in Organizations. Journal of Contemporary Research in Management, 6(1), 63–72. http://search.proquest.com/docview/920826469?accountid=14620

    Smulders, P. (2006). De bevlogenheid van werknemers gemeten [Assessing employee's work engagement]. Hoofddorp: TNO-special september 2006.

    Stefanidis, A., & Strogilos, V. (2021). Perceived organizational support and work engagement of employees with children with disabilities. Personnel Review, 50(1), 186–206. https://doi.org/10.1108/PR-02-2019-0057

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    Tims, M., Bakker, A. B., & Xanthopoulou, D. (2011). Do transformational leaders enhance their followers' daily work engagement? Leadership Quarterly, 22(1), 121–131. https://doi.org/10.1016/j.leaqua.2010.12.011

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  2. Bartlett-Bragg, A. (2017). Digital Capabilities: Where People and Technology Intersect. EDULEARN17 Proceedings, 1(July), 14–21. https://doi.org/10.21125/edulearn.2017.1004
  3. Bilgetürk, M., & Baykal, E. (2021). How does perceived organizational support affect psychological capital? The mediating role of authentic leadership. Organizacija, 54(1).
  4. Caza, A., & Jackson, B. (2011). Authentic leadership. The SAGE handbook of leadership, 352-364.
  5. Datta, B., & Gupta, V. (2015). Assessing the Effectiveness of Authentic Leadership. International Journal of Leadership Studies, 9(1).
  6. du Plessis, M., & Boshoff, A. B. (2018). Authentic leadership, followership, and psychological capital as antecedents of work engagement. Journal of Psychology in Africa, 28(1), 26–32. https://doi.org/10.1080/14330237.2018.1438832
  7. Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of POS. In Journal of Applied Psychology (Vol. 86, Issue 1, pp. 42–51).
  8. Fitaloka, R., Sugarai, B., Arung Perkasa, A. R., & Saputra, N. (2020). Leadership Agility and Digital Quotient Influence on Employee Engagement: between PT.X and PINRUMAH.COM. The Winners, 21(2), 113–117. https://doi.org/10.21512/tw.v21i2.6768
  9. Ghozali, Imam. 2018. Aplikasi Analisis Multivariate dengan Program IBM SPSS 25. Badan Penerbit Universitas Diponegoro: Semarang.
  10. Hakanen, J. J., Ropponen, A., Schaufeli, W. B., & De Witte, H. (2019). Who is Engaged at Work?: A Large-Scale Study in 30 European Countries. Journal of Occupational and Environmental Medicine, 61(5), 373–381. https://doi.org/10.1097/JOM.0000000000001528
  11. Imran, M. Y., Elahi, N. S., Abid, G., Ashfaq, F., & Ilyas, S. (2020). Impact of perceived organizational support on work engagement: Mediating mechanism of thriving and flourishing. Journal of Open Innovation: Technology, Market, and Complexity, 6(3), 82.
  12. Iswanto, F., & Agustina, I. (2017). Peran dukungan sosial di tempat kerja terhadap keterikatan kerja karyawan. Mediapsi, 2(2), 38-45.
  13. Kompas. (2021). Kasus Covid-19 di Jakarta Barat Melonjak Dua Kali Lipat 2 Pekan Terakhir. Diakses pada 22 Januari 2021, dari https://megapolitan.kompas.com/read/2021/01/20/12085381/kasus-covid-19-di-jakarta-barat-melonjak-dua-kali-lipat-2-pekan-terakhir
  14. Krejcie, R. V., & Morgan, D. W. (1970). Determining Sample Size for Research Activities. Educational and Psychological Measurement, 30(3), 607–610. https://doi.org/10.1177/001316447003000308
  15. Kuncoro, M. (2013). Metode Riset Untuk Bisnis dan Ekonomi. Erlangga: Jakarta.
  16. Kawalcovid. (2021). Kawal informasi seputar COVID-19 secara tepat dan akurat. Diakses pada 22 Januari 2021, dari https://kawalcovid19.id/
  17. Joo, B. K., & Jo, S. J. (2017). The effects of perceived authentic leadership and core self-evaluations on organizational citizenship behavior. Leadership & Organization Development Journal
  18. Laporcovid. (2021). Tenaga Kesehatan Indonesia yang tercatat gugur melawam Covid-19. Diakses pada 14 Maret 2021, dari https://nakes.laporcovid19.org/
  19. Lee, J. Y., Rocco, T. S., & Shuck, B. (2020). What Is a Resource: Toward a Taxonomy of Resources for Employee Engagement. Human Resource Development Review, 19(1), 5–38. https://doi.org/10.1177/1534484319853100
  20. Lind, Douglas A., Marchal, William G., Wathen, S. A. (2012). Statistical Techniques in Business & Economics.
  21. Macey, W. H., Schneider, B., & Barbera, K. M. (2009). Employee Engagement?: Competitive Advantage. 20–23.
  22. Miao, C., Humphrey, R. H., & Qian, S. (2018). Emotional intelligence and authentic leadership: a meta- analysis. Leadership & Organization Development Journal.
  23. Mujiasih, E. (2015). Hubungan Antara Persepsi Dukungan Organisasi (Perceived Organizational Support) Dengan Keterikatan Karyawan. Jurnal Psikologi Undip, 14(1), 40–51. https://doi.org/10.14710/jpu.14.1.40-51
  24. Murthy, R. K. (2017). Perceived organizational support and work engagement. International Journal Applied Research, 3(5), 738–740.
  25. Na-Nan, K., Roopleam, T., & Wongsuwan, N. (2019). Validation of a digital intelligence quotient questionnaire for employee of small and medium-sized Thai enterprises using exploratory and confirmatory factor analysis. Kybernetes.
  26. Oh, J., Cho, D., & Lim, D. H. (2018). Authentic leadership and work engagement: the mediating effect of practicing core values. Leadership and Organization Development Journal, 39(2), 276–290. https://doi.org/10.1108/LODJ-02-2016-0030
  27. Paat, Y. (2021). DKI Jakarta Laporkan Kasus Aktif Covid-19 Tertinggi pada 14 Mei 2021. Diakses pada 17 Mei 2021, dari https://www.beritasatu.com/megapolitan/789841/covid19-di-jakarta-ini-25-kelurahan-dengan-kasus-tertinggi
  28. PPNI. (2021). Perawat Manajer Berperan Dalam Peningkatan Pelayanan di RS. diakses pada 22 Januari 2021, dari https://www.ppni-inna.org/index.php/public/information/news-detail/349
  29. Prahara, S. A., Dewi, R. P., & Astuti, K. (2020). The millennials: Adversity intelligence and work engagement. Journal of Psychology and Instruction, 4(3), 71-76.
  30. Rahmadi, D. (2020). Peran Tenaga Medis dan Media Sosial Dalam Memutus Rantai Penyebaran Covid-19. Diakses pada 30 April 2021, dari https://m.merdeka.com/peristiwa/peran-tenaga-medis-dan-media-sosial-dalam-memutus-rantai-penyebaran-covid-19.html
  31. Ramadhan, A & Meirina, Z. (2020). Kemenkes: Deteksi dini penyakit tidak menular cegah kematian COVID-19. Diakses pada 26 November 2020, dari https://www.antaranews.com/berita/1772197/kemenkes-deteksi-dini-penyakit-tidak-menular-cegah-kematian-covid-19#mobile-src
  32. Rasouli, N., Heidari, A., Naderi, F., & Marashian, F. S. (2019). Investigating the Relationship between Work-Family Conflict (WFC) and Organizational Intelligence with the Mediating Role of Perceived Organizational Support and Job Performance of Nurses in Golestan Hospital of Ahvaz City, Khuzestan, Iran. Preventive Care in Nursing & Midwifery Journal, 9(3), 1-9.
  33. Sahyaja, C., & Rao, S. (2018). New leadership in the digital era—a conceptual study on emotional dimensions in relation with intellectual dimensions. International Journal of Civil Engineering and Technology.–2018.–9 (1).–P, 738-747
  34. Samsudin, A., Saputra, N., & Abdinegoro, S. B. (2020). Authentic Leadership, Work Engagement and Performance. January. https://doi.org/10.2991/aebmr.k.201222.040le
  35. Saputra, N., & Sasmoko, S. B. A. (2018). The holistic work engagement: A study In indonesia oil palm industry. International Journal of Engineering & Technology, 7(4.9), 1-7.
  36. Schaufeli, W. B. (2013). What is engagement? Employee Engagement in Theory and Practice, 15–35. https://doi.org/10.4324/9780203076965
  37. Sekaran, Uma dan Bougie, Roger. 2016. Research Methods For Business: A Skill Building Approach, 7th Edition. New Jersey: Wiley
  38. Simon, S. S. (2011). The Essentials of Employee Engagement in Organizations. Journal of Contemporary Research in Management, 6(1), 63–72. http://search.proquest.com/docview/920826469?accountid=14620
  39. Smulders, P. (2006). De bevlogenheid van werknemers gemeten [Assessing employee's work engagement]. Hoofddorp: TNO-special september 2006.
  40. Stefanidis, A., & Strogilos, V. (2021). Perceived organizational support and work engagement of employees with children with disabilities. Personnel Review, 50(1), 186–206. https://doi.org/10.1108/PR-02-2019-0057
  41. Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung : Alfabeta, CV.
  42. Theresia Waileruny, H. (2014). Perceived Organizational Support, Job Satistaction Dan Organizational Citizenship Behavior Pada PT. Bank Maluku Cabang Utama Kota Ambon. Agora, 2(2), 1–9. https://www.neliti.com/publications/35954/
  43. Tims, M., Bakker, A. B., & Xanthopoulou, D. (2011). Do transformational leaders enhance their followers' daily work engagement? Leadership Quarterly, 22(1), 121–131. https://doi.org/10.1016/j.leaqua.2010.12.011
  44. Vermeulen, T., & Scheepers, C. B. (2020). Mediating effect of perceived organisational support on authentic leadership and work engagement. SA Journal of Human Resource Management, 18, 12.
  45. Walumbwa, F. O., Avolio, B. J., Gardner, W. L., Wernsing, T. S., & Peterson, S. J. (2008). Authentic leadership: Development and validation of a theory-based measure. Journal of Management, 34(1), 89–126. https://doi.org/10.1177/0149206307308913.