Emotional Intelligence, Leadership Effectiveness, and Team Performance: Synergies in Human Resource Development

https://doi.org/10.35912/jakman.v6i3.3617
Published: Jun 9, 2025

Abstract:

Purpose: This study explores how emotional intelligence (EI) influences leadership effectiveness and team performance. It identifies key EI components that drive effective leadership behaviors and examines their impact on team dynamics. Additionally, the study provides insights for human resource practitioners on incorporating EI into leadership development programs to foster cohesive and high-performing teams.

Methodology: This research adopts a qualitative approach, utilizing a literature review and library research. It examines scholarly articles, books, and empirical studies related to emotional intelligence, leadership effectiveness, and team performance. Various emotional intelligence models and leadership styles are analyzed to understand their influence on team outcomes.

Results: The findings indicate a strong correlation between emotional intelligence and leadership effectiveness. Leaders with high EI are more capable of fostering trust, encouraging open communication, and managing team conflicts—all of which enhance team performance. Traits such as empathy, self-awareness, and social skills are identified as crucial in promoting team cohesion and productivity.

Conclusions: Emotional intelligence, leadership effectiveness, and team performance are essential components of high-performing organizations. Emotionally intelligent leaders cultivate trust, collaboration, and motivation, resulting in improved outcomes. Integrating emotional intelligence into leadership training significantly enhances both individual and team success.

Limitations: The interviews conducted through questionnaires may lack validity, as the responses could not be directly verified. Additionally, the questionnaire items were derived from limited sources, which may have affected the reliability of the results.

Contribution: This research is expected to enhance organizational and team performance and serve as a reference model for future studies.

Keywords:
1. Emotional Intelligence
2. Human Resource Development
3. Leadership Effectiveness
4. Qualitative Research
5. Team Performance
Authors:
Sri Kartika Sari Antariksa
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How to Cite
Antariksa, S. K. S. (2025). Emotional Intelligence, Leadership Effectiveness, and Team Performance: Synergies in Human Resource Development. Jurnal Akuntansi, Keuangan, Dan Manajemen, 6(3), 659–668. https://doi.org/10.35912/jakman.v6i3.3617
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Vol. 6 No. 3 (2025): Juni
Articles
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References

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    Coronado-Maldonado, I., & Benítez-Márquez, M.-D. (2023). Emotional intelligence, leadership, and work teams: A hybrid literature review. Heliyon. https://doi.org/10.1016/j.heliyon.2023.e20356

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    Hajncl, L., & Vu?enovi?, D. (2020). Effects of measures of emotional intelligence on the relationship between emotional intelligence and transformational leadership. Psihologijske Teme, 29(1), 119–134. http://dx.doi.org/10.31820/pt.29.1.7

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    Prasodjo, I., Hardianto, A. M., & Faujiah, F. (2023). Pengembangan Model Kinerja Karyawan berdasarkan Karir, Spiritual Capital, dan Disiplin. Jurnal Akuntansi, Keuangan, Dan Manajemen, 5(1), 27–38. https://doi.org/10.35912/jakman.v5i1.2685

    Shafa, D. A., Sutrisna, A., & Barlian, B. (2022). Pengaruh Kecerdasan Emosional dan Kemampuan Adaptasi terhadap Employee Engagement. Jurnal Akuntansi, Keuangan, Dan Manajemen, 3(4), 307–322. https://doi.org/10.35912/jakman.v3i4.1295

    Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a methodology for developing evidence?informed management knowledge by means of systematic review. British Journal of Management, 14(3), 207–222. https://psycnet.apa.org/doi/10.1111/1467-8551.00375

    Wong, C.-S., & Law, K. S. (2017). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. In Leadership perspectives (pp. 97–128). Routledge. http://dx.doi.org/10.1016/S1048-9843(02)00099-1

  1. Ashkanasy, N. M., & Daus, C. S. (2005). Rumors of the death of emotional intelligence in organizational behavior are vastly exaggerated. Journal of Organizational Behavior, 26(4), 441–452. http://dx.doi.org/10.1002/job.320
  2. Bar-On, R. (2006). The Bar-On model of emotional-social intelligence (ESI) 1. Psicothema, 13–25.
  3. Boyatzis, R. E. (2008). Competencies in the 21st century. Journal of Management Development, 27(1), 5–12. http://dx.doi.org/10.1108/02621710810840730
  4. Caruso, D. R., Mayer, J. D., & Salovey, P. (2002). Relation of an ability measure of emotional intelligence to personality. Journal of Personality Assessment, 79(2), 306–320. https://psycnet.apa.org/doi/10.1207/S15327752JPA7902_12
  5. Cherniss, C. (2010). Emotional intelligence: Toward clarification of a concept. Industrial and Organizational Psychology, 3(2), 110–126. http://dx.doi.org/10.1111/j.1754-9434.2010.01231.x
  6. Coronado-Maldonado, I., & Benítez-Márquez, M.-D. (2023). Emotional intelligence, leadership, and work teams: A hybrid literature review. Heliyon. https://doi.org/10.1016/j.heliyon.2023.e20356
  7. Côté, S., Lopes, P. N., Salovey, P., & Miners, C. T. H. (2010). Emotional intelligence and leadership emergence in small groups. The Leadership Quarterly, 21(3), 496–508. https://psycnet.apa.org/doi/10.1016/j.leaqua.2010.03.012
  8. Côté, S., & Miners, C. T. H. (2006). Emotional intelligence, cognitive intelligence, and job performance. Administrative Science Quarterly, 51(1), 1–28. https://psycnet.apa.org/doi/10.2189/asqu.51.1.1
  9. Creswell, J. W., & Creswell, J. D. (2017). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.
  10. Druskat, V. U., & Wolff, S. B. (2001). Building the emotional intelligence of groups. Harvard Business Review, 79(3), 80–91.
  11. Gatrell, C., Cooper, C. L., & Kossek, E. E. (2017). Maternal bodies as taboo at work: New perspectives on the marginalizing of senior-level women in organizations. Academy of Management Perspectives, 31(3), 239–252. http://dx.doi.org/10.5465/amp.2014.0034
  12. George, J. M. (2000). Emotions and leadership: The role of emotional intelligence. Human Relations, 53(8), 1027–1055. https://psycnet.apa.org/doi/10.1177/0018726700538001
  13. Goleman, D. (2020). Emotional intelligence: Why it can matter more than IQ. Bloomsbury Publishing.
  14. Hairudin, H., & Oktaria, E. T. (2022). Analisis Peningkatan Kinerja Karyawan melalui Motivasi Kerja Internal dan Motivasi Eksternal Karyawan. Jurnal Akuntansi, Keuangan, Dan Manajemen, 4(1), 1–14. http://dx.doi.org/10.35912/jakman.v4i1.1466
  15. Hajncl, L., & Vu?enovi?, D. (2020). Effects of measures of emotional intelligence on the relationship between emotional intelligence and transformational leadership. Psihologijske Teme, 29(1), 119–134. http://dx.doi.org/10.31820/pt.29.1.7
  16. Janitra, O. Z., & Supratikta, H. (2024). Assessing the Role of Emotional Intelligence in Team Performance Case study at Al Mujtama Islamic Boarding School 4 Cianjur. Indonesian Development of Economics and Administration Journal, 3(1), 1–9. http://dx.doi.org/10.70001/idea.v3i1.204
  17. Jordan, P. J., & Troth, A. C. (2021). Managing emotions during team problem solving: Emotional intelligence and conflict resolution. In Emotion and performance (pp. 195–218). CRC Press. http://dx.doi.org/10.1207/s15327043hup1702_4
  18. Katzenbach, J. R., & Smith, D. K. (2015). The wisdom of teams: Creating the high-performance organization. Harvard Business Review Press.
  19. Kusumawardani, N., Susi, S., & Sukmasari, D. (2023). Leadership entrepreneur dan intellectual capital terhadap kinerja keuangan BUMDes: Innovation capability sebagai pemoderasi. Jurnal Akuntansi, Keuangan, Dan Manajemen, 5(1), 39–52. https://doi.org/10.35912/jakman.v5i1.2623
  20. Lopes, P. N., Salovey, P., & Straus, R. (2003). Emotional intelligence, personality, and the perceived quality of social relationships. Personality and Individual Differences, 35(3), 641–658. https://psycnet.apa.org/doi/10.1016/S0191-8869(02)00242-8
  21. Maamari, B. E., & Majdalani, J. F. (2017). Emotional intelligence, leadership style and organizational climate. International Journal of Organizational Analysis, 25(2), 327–345. http://dx.doi.org/10.1108/IJOA-04-2016-1010
  22. Prasodjo, I., Hardianto, A. M., & Faujiah, F. (2023). Pengembangan Model Kinerja Karyawan berdasarkan Karir, Spiritual Capital, dan Disiplin. Jurnal Akuntansi, Keuangan, Dan Manajemen, 5(1), 27–38. https://doi.org/10.35912/jakman.v5i1.2685
  23. Shafa, D. A., Sutrisna, A., & Barlian, B. (2022). Pengaruh Kecerdasan Emosional dan Kemampuan Adaptasi terhadap Employee Engagement. Jurnal Akuntansi, Keuangan, Dan Manajemen, 3(4), 307–322. https://doi.org/10.35912/jakman.v3i4.1295
  24. Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a methodology for developing evidence?informed management knowledge by means of systematic review. British Journal of Management, 14(3), 207–222. https://psycnet.apa.org/doi/10.1111/1467-8551.00375
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