Pengaruh Kecerdasan Emosional dan Kemampuan Adaptasi terhadap Employee Engagement

https://doi.org/10.35912/jakman.v3i4.1295
Published: Sep 8, 2022

Abstract:

Purpose: This study aims to determine the emotional intelligence, adaptability, and employee engagement of non-manager employees at the Hotel Ramayana Tasikmalaya, to examine the effect of emotional intelligence, and adaptability simultaneously and partially on employee engagement of non-manager employees at the Hotel Ramayana Tasikmalaya.

Methodology/approach: The research method used in this research is descriptive quantitative method with a census approach. Data collection techniques based on data sources in this study the author uses a questionnaire method. The analytical technique used in this study are validity test, reliability test, classical assumption test, multiple linear regression analysis, correlation and determination coefficient analysis, F test, and t test.

Results/findings: Emotional intelligence and adaptability simultaneously have a significant effect on employee engagement Hotel Ramayana Tasikmalaya; adaptability partially has a significant effect on employee engagement at Hotel Ramayana Tasikmalaya; emotional intelligence partially has a significant effect on employee engagement at Hotel Ramayana Tasikmalaya.

Limitations: This study only assessed the variables of emotional intelligence, adaptability and employee involvement, and only non-manager workers who worked at the Ramayana Tasikmalaya Hotel, as well as the clear limited literacy on emotional intelligence and adaptability.

Contribution: This study provides suggestions for Hotel Ramayana Tasikmalaya to provide rewards for outstanding employees, strengthen the kinship of fellow employees, provide training, and need to improve things that can affect the level of employee engagement.

Keywords:
1. emotional intelligence
2. adaptability
3. employee engagement
Authors:
1 . Dhiya Ahadia Shafa
2 . Arga Sutrisna
3 . Barin Barlian
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How to Cite
Shafa, D. A., Sutrisna, A. ., & Barlian, B. . (2022). Pengaruh Kecerdasan Emosional dan Kemampuan Adaptasi terhadap Employee Engagement . Jurnal Akuntansi, Keuangan, Dan Manajemen, 3(4), 307–322. https://doi.org/10.35912/jakman.v3i4.1295
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Issue & Section
Vol. 3 No. 4 (2022): September
Articles
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References

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    Andayani, N. (2019). Pengaruh Beban Kerja, Kecerdasan Emosional dan Work Life Balance terhadap Employee Engagement (Study pada karyawan Medical Representative di PT. Dipa Healthcare) (Doctoral dissertation, Universitas Mercu Buana Jakarta).

    Bakker, A., & Demerouti, E. (2017). Job Demands-Resources Theory: Taking Stock and Looking Forward. Occupational Health Psychology, 22, 273-285.

    Bakker, et. al (2014). Burnout and Work Engagement: The JD–R Approach. Annu. Rev. Organ. Psychol. Organ. Behav. 2014. 1:389–411

    Baktio, H., Utama, W., & Tingkat IV, D. K. A. P. (2013). Kecerdasan emosi. Diklat Kepemimpinan Aparatur Pemerintah Tingkat IV Lembaga administrasi Negara Republik Indonesia, Jakarta.

    Daris, E., Anisah, H. U., & Dewi, M. (2021). Pengaruh Career Management, Career Adaptability terhadap Employee Engagement dengan Job Security sebagai Variabel Moderasi: Studi Pada PT ADARO INDONESIA SITE KALIMANTAN. Jurnal Indonesia Sosial Sains, 2(11), 1879-1896.

    Goleman, D. (2016). Emotional Intelligence: Kecerdasan Emosional (Alih Bahasa: T. Hermaya). Jakarta: PT Gramedia Pustaka Utama.

    Goleman, Daniel (2015). Emotional Intelligence : Kecerdasan emosional mengapa EI lebih penting daripada IQ, Jakarta: PT. Gramedia Pustaka Utama.

    Handayani, Nurlia. (2014). “Kemampuan Adaptasi dengan Kepuasan Kerja pada Karyawan. Jurnal Online Psikologi, 2(1), 93-107. Universitas Muhamadiyah Malang Hasbullah. 2005. Dasar-Dasar Ilmu Pendidikan

    Handoyo, A. W. (2017). Pengaruh Employee Engagement Terhadap Kinerja Pekerja Pada PT. Tirta Rejeki Dewata. Agora, 5(1).

    Lee, J., & Ok, C. (2012). Reducing burnout and enhancing job satisfaction : Critical role of hotel employees' emotional intelligence and emotional labor. International Journal of Hospitality Management 31, 1101-1112.

    Maggiori, C., Rossier, J., & Savickas, M. L. (2015). Career adaptabilities scale–short form (CAAS-SF): Construction and validation. Journal of Career Assessment.

    Mueller-Hanson, R. A., & Pulakos, E. D. (2018). Transforming performance management to drive performance: An evidence-based roadmap. Routledge.

    Mujiasih, E. (2015). Hubungan antara persepsi dukungan organisasi (perceived organizational support) dengan keterikatan karyawan (employee engagement). Jurnal psikologi undip, 14(1), 40-51.

    Mujiasih,E., & Ratnaningsih I.Z. (2012) Meningkatkan Work Engagement melalui Gaya Kepemimpinan Transformasional dan Budaya Organisasi. Jurnal Psikologi. Fakultas Psikologi, Universitas Diponegoro. Semarang.

    Prihutami, Nurul Dwi, dkk. (2015). Strategi Human Capital Group Department dalam Mengembangkan Keterikatan Karyawan (Employee Engagement) (Studi Kasus: Unit Operasional PT Bumitama Gunajaya Agro). Jurnal Aplikasi Manajemen (JAM), 13(4)..

    Putra, I. G. A. Y. L., & Sudharma, I. N. (2016). Kepuasan kerja karyawan pada hotel ssana agung putra bali. E-Jurnal Manajemen Universitas Udayana, 5(9), 5524–5553.

    Rachman, Lutfi. (2016). Pengaruh Employee Engagement terhadap Kepuasan Kerja dan Turnover Intention Perawat (Studi pada Rumah Sakit Wava Husada Kepanjen Malang). Jurnal Aplikasi Manajemen, 14(2). Malang

    Rachmatullah, A., Susanty,A.I., Partono, A. (2015). Pengaruh motivasi kerja terhadap employee engagement (Studi Kasus di PT House The House Bandung). eProceedings of Management,2 (3) : 2919-2927

    Ramadhan, Nabilah & Sembiring, Jafar. (2014). Pengaruh Employee Engagement terhadap Kinerja Karyawan Di Human Capital Center PT Telekomunikasi Indonesia, Tbk. Jurnal Manajemen Indonesia, 14(1).

    Robbins, S. P., & Judge, T. A. (2013). Organizational behavior edition 15. New Jersey: Pearson Education.

    Robbins, Stephen P; Judge, T. (2014). Perilaku Organisasi. Jakarta: Salemba Empat.

    Rudolph, C. W., Lavigne, K. N., & Zacher, H. (2017). Career adaptability: A meta-analysis of relationships with measures of adaptivity, adapting responses, and adaptation results. Journal of Vocational Behavior, 98, 17-34.

    Salim, C., Firdaus, A. I., & Saputra, N. (2020). Pengaruh Digital Engagement dan Gamifikasi terhadap Work Engagement Karyawan yang bekerja di Jakarta dan Tangerang. Jurnal Akuntansi, Keuangan, dan Manajemen, 1(4), 265-286.

    Savickas, M. L., & Porfeli, E. J. (2012). Career adapt-abilities scale: Construction, reliability, and measurement equivalence across 13 countries. Journal of Vocational Behavior, 80(3), 661–673.

    Setyaningrum, R., Utami, H. N., & Ruhana, I. (2016). Pengaruh Kecerdasan Emosional Terhadap Kinerja. Jurnal Administrasi Bisnis, 36(1).

    Subiantoro, A. N. (2015). Peranan Pendidikan Karakter dalam Meningkatkan Kecerdasan Emosional Siswa (Suatu Penelitian pada Pembelajaran Matematika di Kelas VII SMP Negeri 1 Telaga). Skripsi, 1(411411015).

    Tladinyane, R. (2016). Career adaptability and employee engagement of adults employed in an insurance company : An exploratory study. SA Journal of Human Resource Management, 14(1), 1–9.

    Ulfa, N., & Anis, N. (2016). Pengaruh Kecerdasan Emosional terhadap Keterlibatan Kerja dan Komitmen Organisasional dengan Persepsi Politik Organisasi sebagai Variabel Moderasipada Karyawan PT. PLN (Persero) Area Banda Aceh. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen, 1(1), 1-22.

  1. Akbar, M. R. (2013). Pengaruh budaya organisasi terhadap employee engagement (Studi pada karyawan PT. Primatexco Indonesia di Batang). Journal of social and industrial psychology, 2(1).
  2. Andayani, N. (2019). Pengaruh Beban Kerja, Kecerdasan Emosional dan Work Life Balance terhadap Employee Engagement (Study pada karyawan Medical Representative di PT. Dipa Healthcare) (Doctoral dissertation, Universitas Mercu Buana Jakarta).
  3. Bakker, A., & Demerouti, E. (2017). Job Demands-Resources Theory: Taking Stock and Looking Forward. Occupational Health Psychology, 22, 273-285.
  4. Bakker, et. al (2014). Burnout and Work Engagement: The JD–R Approach. Annu. Rev. Organ. Psychol. Organ. Behav. 2014. 1:389–411
  5. Baktio, H., Utama, W., & Tingkat IV, D. K. A. P. (2013). Kecerdasan emosi. Diklat Kepemimpinan Aparatur Pemerintah Tingkat IV Lembaga administrasi Negara Republik Indonesia, Jakarta.
  6. Daris, E., Anisah, H. U., & Dewi, M. (2021). Pengaruh Career Management, Career Adaptability terhadap Employee Engagement dengan Job Security sebagai Variabel Moderasi: Studi Pada PT ADARO INDONESIA SITE KALIMANTAN. Jurnal Indonesia Sosial Sains, 2(11), 1879-1896.
  7. Goleman, D. (2016). Emotional Intelligence: Kecerdasan Emosional (Alih Bahasa: T. Hermaya). Jakarta: PT Gramedia Pustaka Utama.
  8. Goleman, Daniel (2015). Emotional Intelligence : Kecerdasan emosional mengapa EI lebih penting daripada IQ, Jakarta: PT. Gramedia Pustaka Utama.
  9. Handayani, Nurlia. (2014). “Kemampuan Adaptasi dengan Kepuasan Kerja pada Karyawan. Jurnal Online Psikologi, 2(1), 93-107. Universitas Muhamadiyah Malang Hasbullah. 2005. Dasar-Dasar Ilmu Pendidikan
  10. Handoyo, A. W. (2017). Pengaruh Employee Engagement Terhadap Kinerja Pekerja Pada PT. Tirta Rejeki Dewata. Agora, 5(1).
  11. Lee, J., & Ok, C. (2012). Reducing burnout and enhancing job satisfaction : Critical role of hotel employees' emotional intelligence and emotional labor. International Journal of Hospitality Management 31, 1101-1112.
  12. Maggiori, C., Rossier, J., & Savickas, M. L. (2015). Career adaptabilities scale–short form (CAAS-SF): Construction and validation. Journal of Career Assessment.
  13. Mueller-Hanson, R. A., & Pulakos, E. D. (2018). Transforming performance management to drive performance: An evidence-based roadmap. Routledge.
  14. Mujiasih, E. (2015). Hubungan antara persepsi dukungan organisasi (perceived organizational support) dengan keterikatan karyawan (employee engagement). Jurnal psikologi undip, 14(1), 40-51.
  15. Mujiasih,E., & Ratnaningsih I.Z. (2012) Meningkatkan Work Engagement melalui Gaya Kepemimpinan Transformasional dan Budaya Organisasi. Jurnal Psikologi. Fakultas Psikologi, Universitas Diponegoro. Semarang.
  16. Prihutami, Nurul Dwi, dkk. (2015). Strategi Human Capital Group Department dalam Mengembangkan Keterikatan Karyawan (Employee Engagement) (Studi Kasus: Unit Operasional PT Bumitama Gunajaya Agro). Jurnal Aplikasi Manajemen (JAM), 13(4)..
  17. Putra, I. G. A. Y. L., & Sudharma, I. N. (2016). Kepuasan kerja karyawan pada hotel ssana agung putra bali. E-Jurnal Manajemen Universitas Udayana, 5(9), 5524–5553.
  18. Rachman, Lutfi. (2016). Pengaruh Employee Engagement terhadap Kepuasan Kerja dan Turnover Intention Perawat (Studi pada Rumah Sakit Wava Husada Kepanjen Malang). Jurnal Aplikasi Manajemen, 14(2). Malang
  19. Rachmatullah, A., Susanty,A.I., Partono, A. (2015). Pengaruh motivasi kerja terhadap employee engagement (Studi Kasus di PT House The House Bandung). eProceedings of Management,2 (3) : 2919-2927
  20. Ramadhan, Nabilah & Sembiring, Jafar. (2014). Pengaruh Employee Engagement terhadap Kinerja Karyawan Di Human Capital Center PT Telekomunikasi Indonesia, Tbk. Jurnal Manajemen Indonesia, 14(1).
  21. Robbins, S. P., & Judge, T. A. (2013). Organizational behavior edition 15. New Jersey: Pearson Education.
  22. Robbins, Stephen P; Judge, T. (2014). Perilaku Organisasi. Jakarta: Salemba Empat.
  23. Rudolph, C. W., Lavigne, K. N., & Zacher, H. (2017). Career adaptability: A meta-analysis of relationships with measures of adaptivity, adapting responses, and adaptation results. Journal of Vocational Behavior, 98, 17-34.
  24. Salim, C., Firdaus, A. I., & Saputra, N. (2020). Pengaruh Digital Engagement dan Gamifikasi terhadap Work Engagement Karyawan yang bekerja di Jakarta dan Tangerang. Jurnal Akuntansi, Keuangan, dan Manajemen, 1(4), 265-286.
  25. Savickas, M. L., & Porfeli, E. J. (2012). Career adapt-abilities scale: Construction, reliability, and measurement equivalence across 13 countries. Journal of Vocational Behavior, 80(3), 661–673.
  26. Setyaningrum, R., Utami, H. N., & Ruhana, I. (2016). Pengaruh Kecerdasan Emosional Terhadap Kinerja. Jurnal Administrasi Bisnis, 36(1).
  27. Subiantoro, A. N. (2015). Peranan Pendidikan Karakter dalam Meningkatkan Kecerdasan Emosional Siswa (Suatu Penelitian pada Pembelajaran Matematika di Kelas VII SMP Negeri 1 Telaga). Skripsi, 1(411411015).
  28. Tladinyane, R. (2016). Career adaptability and employee engagement of adults employed in an insurance company : An exploratory study. SA Journal of Human Resource Management, 14(1), 1–9.
  29. Ulfa, N., & Anis, N. (2016). Pengaruh Kecerdasan Emosional terhadap Keterlibatan Kerja dan Komitmen Organisasional dengan Persepsi Politik Organisasi sebagai Variabel Moderasipada Karyawan PT. PLN (Persero) Area Banda Aceh. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen, 1(1), 1-22.