Purpose: This community service program aims to improve Micro, Small, and Medium Enterprises' (MSMEs) understanding of the Quick Response Code Indonesian Standard (QRIS), strengthen awareness of digital transaction security, and restore trust in digital payment systems after experiences of digital fraud.
Research Methodology: The program was conducted at Bakso Putra Nekad MSME in Rajabasa, Bandar Lampung, Indonesia. Activities included observation, interviews, educational sessions, discussions, and evaluation. Data were collected through interviews and field observations of QRIS implementation. Materials were delivered through presentations and discussions, including QRIS Soundbox for real-time transaction notifications. Program effectiveness was assessed through pre-test and post-test results and observations of participant responses.
Results: Participants' understanding of QRIS increased from 40% before the program to 85% after the intervention, while understanding of digital transaction security improved from 30% to 75%. Participants also gained practical knowledge of fraud prevention strategies and demonstrated readiness to re-implement QRIS as a secure and efficient digital payment method in daily business operations.
Conclusion: The program successfully enhanced digital financial literacy, improved awareness of transaction security, and increased MSMEs' confidence in adopting QRIS as a reliable digital payment system.
Limitations: This program involved only one MSME, limiting the generalizability of the findings. In addition, the short evaluation period did not allow assessment of the long-term sustainability of QRIS implementation.
Contribution: The findings provide practical insights for academics, policymakers, and MSMEs in developing more effective QRIS education and digital payment security programs while supporting the digital transformation of MSMEs.