Association of Perceived Benefits and Ease of Use on Quality of Palopo City Government Information System Through User Satisfaction

https://doi.org/10.35912/simo.v6i1.3422
Published: Mar 21, 2025

Abstract:

Purpose: The use of effective and quality information systems is very important in improving organizational performance. However, the success of information system implementation often depends on how users experience the benefits and ease of use. This research aims to investigate the influence of perceived Usefulness and ease of use on the quality of information systems through user satisfaction.
Methodology/approach: This research is quantitative research with data collection techniques through surveys. The population of this research is all regional apparatus in Palopo City that uses the Regional Apparatus Information System (SIPD). The sample that will be used as respondents is 50 SIPD managers or users. The collected data was analyzed descriptively and correlationally using SmartPLS.
Results/findings: The research results show that perceived benefits have a positive and significant influence on system user satisfaction. Ease of use have a positive and significant influence on user satisfaction. User satisfaction have a positive and significant effect on system quality. Perceived benefits have a positive and significant influence on system quality. Ease of use have a positive but not significant influence on system quality. Perceived benefits have a positive but not significant influence on system quality through user satisfaction. Ease of use have a positive and significant effect on system quality through user satisfaction.
Conclusions: User satisfaction significantly impacts system quality, influenced by perceived benefits and ease of use. Ease of use directly affects satisfaction, while its impact on quality is limited. Perceived benefits mediate satisfaction and system quality.
Limitations: The analysis of this study still requires other more in-depth variables such as benefit, actually and smart by a function of system information management to get more in-depth measurement results.
Contribution: The theoretical implications of this study emphasize the necessity of preserving user SIPD to ensure effective governance.
Keywords: Ease Of Use, Information System Quality, Perceived Benefit, User Satisfaction
How to Cite: Pirham, S., Khaddapi, M., Rahmawati. (2025). Association of Perceived Benefits and Ease of Use on Quality of Palopo City Government Information System Through User Satisfaction. Studi Ilmu Manajemen dan Organisasi, 6(1), 21-38.

Keywords:
1. Ease Of Use
2. Information System Quality
3. Perceived Benefit
4. User Satisfaction
Authors:
1 . Sahrial Pirham
Universitas Muhammadiyah Palopo
2 . Muammar Khaddapi
3 . Rahmawati Rahmawati
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How to Cite
Pirham, S., Khaddapi, M., & Rahmawati, R. (2025). Association of Perceived Benefits and Ease of Use on Quality of Palopo City Government Information System Through User Satisfaction. Studi Ilmu Manajemen Dan Organisasi, 6(1), 21–38. https://doi.org/10.35912/simo.v6i1.3422
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Vol. 6 No. 1 (2025): April
Articles
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  2. Alduaij, M. (2019). Employing the technology acceptance model to explore the trends of social media adoption and its effect on perceived usefulness and perceived ease of use. Journal of Information Technology Management, 11(2), 129–143. https://doi.org/10.22059/jitm.2019.290075.2405
  3. Angelia, M., & Widjaja, W. (2024). Pengaruh Selebgram Endorsement dan E-Wom terhadap Keputusan Pembelian Konsumen Bittersweet by Najla melalui Niat Beli. Studi Akuntansi, Keuangan, Dan Manajemen, 4(1), 13–31. https://doi.org/10.35912/sakman.v4i1.3074
  4. Aqsa, M., Manajemen, M., Muhammadiyah, U., Risal, P. M., Palopo, U. M., & Artikel, S. (2019). Dampak Kredibilitas Perusahaan Dan Publik Figur Dalam Periklanan Terhadap Minat Beli Yang Dimediasi Oleh Sikap Konsumen Serta Citra Merek (The Impact of Figural Company and Public Credibility in Advertising on The Interest of Shopping Mediation by Consumer Attitudes and Brand Images). 3(3), 140–151. https://doi.org/10.33772/jumbo.v3i3.11258
  5. Arif Setia Sandi A., Soedijono, B., & Nasiri, A. (2020). Pengaruh Perceived Usefulness dan Perceived Ease of Use Terhadap Attitude Toward Using Dengan Metode TAM Pada Sistem Informasi Magang Kerja. IT Journal Research and Development, 5(2), 109–118. https://doi.org/10.25299/itjrd.2021.vol5(2).5287
  6. Beatrix, G. (2022). Literature Review Enterprise Information System User Satisfaction: Data Quality Analysis, Information Quality, And Service Quality. Dinasti International Journal Of Digital Business Management, 3(4), 593–600. https://doi.org/10.31933/dijdbm.v3i4
  7. Bustami, P., Aqsa, M., & Surullah, M. (2020). The Effect Of Work Satisfaction And Work Discipline On Service Performance At Atmedika Hospital In Palopo City. https://doi.org/10.4108/eai.5-8-2020.2301163
  8. Gürkut, C., & Nat, M. (2018a). Important factors affecting student information system quality and satisfaction. Eurasia Journal of Mathematics, Science and Technology Education, 14(3), 923–932. https://doi.org/10.12973/ejmste/81147
  9. Gürkut, C., & Nat, M. (2018b). Important factors affecting student information system quality and satisfaction. Eurasia Journal of Mathematics, Science and Technology Education, 14(3). https://doi.org/10.12973/ejmste/81147
  10. Harahap, B., Risal, M., Widodo, W., Sutanto, A., Sapar, & Qamaruddin, M. Y. (2024). Whether Access to Agricultural Aid Improves the Welfare of Farmer Households in Palopo, Indonesia with Budget as a Moderate Variable. RGSA – Revista de Gestão Social e Ambiental, 18(4), 1–16. https://doi.org/https://doi.org/10.24857/rgsa.v18n4-121
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  12. Lanlan, Z., Ahmi, A., & Popoola, O. M. J. (2019). Perceived ease of use, perceived usefulness and the usage of computerized accounting systems: A performance of micro and small enterprises (mses) in china. International Journal of Recent Technology and Engineering, 8(2 Special Issue 2). https://doi.org/10.35940/ijrte.B1056.0782S219
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  26. Wibawa, T., & Wijaya, S. (2024). Pengaruh Promosi, Harga, Dan Kepuasan Terhadap Loyalitas Pelanggan E-Commerce Shopee. Reviu Akuntansi, Manajemen, Dan Bisnis, 4(1), 95–105. https://doi.org/10.35912/rambis.v4i1.3109
  27. Wijaya, V., & Widjaja, W. (2024). Studi Empiris Terkait Loyalitas Pelanggan pada Bisnis Coffee Shop. Reviu Akuntansi, Manajemen, Dan Bisnis, 4(1), 61–77. https://doi.org/10.35912/rambis.v4i1.2998
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  29. Zillah, F., Husniati, R., & Aziz, A. (2022). Pengaruh Pelatihan, Pengawasan, dan Disiplin Kerja terhadap Kinerja Karyawan. Studi Ilmu Manajemen Dan Organisasi, 3(1), 213–232. https://doi.org/10.35912/simo.v3i1.677