Analysis of the Needs of Health Workers with Triangulation Techniques at Health Centers Accompanying South Sorong Regency

https://doi.org/10.35912/simo.v5i1.3255
Published: Jul 25, 2024

Abstract:

Purpose: To achieve the goals and working principles of health centers and health offices, the expertise and capacity of human resources are very important in diagnosing and overcoming problems so that they can achieve solutions to each task and function carried out by health centers.

Methodology/approach: This research was conducted at the Metemani Health Center, South Sorong Regency, from April to June 2024. The qualitative method used in this study was designed to produce descriptive data consisting of written and spoken words derived from people and observed behaviors. The primary informants of the study were all employees at the Metemani Health Center, which amounted to 18 health workers, using the purposive sampling technique.

Results/findings: Research at the Metemani Health Center shows a shortage of health workers, especially doctors, nutritionists, and pharmaceutical workers. The recruitment of health workers must be based on the analysis of the needs and fulfillment of the Minimum Personnel Standards in the agency. The Metemani Health Center has difficulty getting pharmacy staff, especially pharmacists, so this has an impact on the quality of services provided. The Head of the Health Center suggested the need for non-health workers to support administrative tasks.

Limitations: Analyzing the needs of healthcare workers based on workload is essential for optimizing the performance and quality of service. Fatigue and work stress can have an impact on productivity and service quality.

Contribution: The theoretical implications of this study underscore the importance of maintaining the recruitment of health workers based on the analysis of needs and fulfilment of the Minimum Standards of Personnel at Health Institutions.

Keywords:
1. administration
2. community
3. government health
4. treatment
5. technology
Authors:
1 . Ester M. Pongsituru
2 . Arlin Adam
3 . Sudirman Sanuddin
View PDF
How to Cite
Pongsituru, E. M. ., Adam, A. ., & Sanuddin, S. . (2024). Analysis of the Needs of Health Workers with Triangulation Techniques at Health Centers Accompanying South Sorong Regency. Studi Ilmu Manajemen Dan Organisasi, 5(1), 91–104. https://doi.org/10.35912/simo.v5i1.3255
Download Citation
  1. Endnote/Zotero/Mendeley (RIS)
  2. BibTeX

Downloads

Download data is not yet available.
Issue & Section
Vol. 5 No. 1 (2024): April
Articles
Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

References

    Adriana, I., & Prastyana Putri, D. L. (2020). Edukasi Apoteker Cilik “Bersama Apoteker Mengenal Obat Sejak Dini” di MI Negri 3 Jogoroto Jombang. Jurnal Ilmu Kesehatan Dan Sains, 1(1), 32–40.

    Afthanorhan, A., Awang, Z., Rashid, N., Foziah, H., & Liza, P. (2019). Assessing the effects of service quality on customer satisfaction. 9, 13–24. https://doi.org/10.5267/j.msl.2018.11.004

    Agustina, D., Sopang, A. S., Deviyanti, D., & Simanullang, S. M. (2023). Analisis Faktor yang Mempengaruhi Efektivitas Pelayanan Kesehatan di Puskesmas. Scientific Journal of Health, 1, 18–26.

    Agustina, N., & Hayati, K. (2023). Pengaruh Iklim Etika terhadap Kinerja Karyawan ( The Influence of Ethical Climate on Employee Performance ). Studi Ilmu Manajemen Dan Organisasi (SIMO), 4(2), 139–151.

    Akroush, M. N. (2013). Mobile SERVQUAL?: A comparative analysis of customers' and managers' perceptions International Journal of Quality & Reliability Management Article information?: March 2021. https://doi.org/10.1108/02656711311308394

    Amir, A., Noerjoedianto, D., & Herwansyah, H. (2019). Studi Kualitatif Tentang Peran Kepala Puskesmas di Kabupaten Tanjung Jabung Barat Terhadap Peningkatan Mutu Pelayanan Kesehatan. Jurnal Kesmas Jambi, 3(1), 55–61. https://doi.org/10.22437/jkmj.v3i1.7646

    Anjayati, S. (2021). Review Artikel: Analisis Kualitas Pelayanan Terhadap Kepuasan Pasien Di Puskesmas Menggunakan Metode Servqual. Nursing Care and Health Technology Journal (NCHAT), 1(1), 31–38. https://doi.org/10.56742/nchat.v1i1.7

    Arman, rifat lette. (2020). jumlah dan kebutuhan sumber daya manusia kesehatan di fasilitas kesehatan kota kupang. 7(2), 9–14.

    Ginting, D., & Fentiana, N. (2022). Analisis Kesiapan Sumber Daya Manusia (SDM), Administrasi Dan Manajemen Pengembangan Klinik Pratama Menjadi Rumah Sakit Umum D Pratama (Studi Kasus Klinik XXX). Jurnal Ilmiah Universitas Batanghari Jambi, 22(3), 2276. https://doi.org/10.33087/jiubj.v22i3.2186

    Ichdan, D. A. (2024). Analysis of employee performance through productivity?: The role of kaizen culture, motivation, and work discipline in the manufacturing industry. Studi Ilmu Manajemen Dan Organisasi (SIMO), 4(1), 13–28.

    Kementerian Kesehatan. (2014). PMK RI Nomor 75 Tahun 2014. PMK Nomor 75 Tahun 2014, 8(33), 44.

    Lestari, T. R. P. (2017). Analisis Ketersediaan Tenaga Kesehatan Di Puskesmas Kota Mamuju Provinsi Sulawesi Barat Tahun 2014. Kajian, 21(1), 75–88.

    Maatisya, Y. F., & Santoso, A. P. A. (2022). Rekonstruksi Kesejahteraan Sosial Bagi Tenaga Kesehatan di Rumah Sakit. JISIP (Jurnal Ilmu Sosial Dan Pendidikan), 6(3), 10337–10355. https://doi.org/10.58258/jisip.v6i3.3395

    Maskur, F., Basir, A., & Dewi, S. R. (2024). Influence of job satisfaction and management information systems on employee performance in PT. Pawnshop in Palopo City. Studi Ilmu Manajemen Dan Organisasi (SIMO), 2(3), 325–334.

    Maulidiyah, N., & Zainafree, I. (2022). Analisis Kebutuhan Dan Pengembangan Tenaga Dokter Umum Di Puskesmas Ngaliyan Kota Semarang. Jurnal Kesehatan Masyarakat (Undip), 10(1), 122–129. https://doi.org/10.14710/jkm.v10i1.32085

    Nathania, J. A., & Wijaya, S. (2024). Pengaruh Kompensasi, Budaya Organisasi dan Motivasi terhadap Retensi Karyawan pada Store Maxx Coffee Tangerang (The Influence of Compensation, Organizational Culture and Motivation on Employee Retention at the Maxx Coffee Tangerang Store). Studi Ilmu Manajemen Dan Organisasi (SIMO), 5(1), 43–54. https://doi.org/10.35912/simo.v5i1.3027

    Oktamianiza, & Leonard, D. (2019). Analisis Pendayagunaan Tenaga Rekam Medis di Puskesmas Kota Padang Oktamianiza, Devid Leonard. Health Information Management Journal ISSN, 7(2), 2655–9129.

    Paruntu, B. R. L., Rattu, A. J. M., & Tilaar, C. R. (2015). Perencanaan Kebutuhan Sumber Daya Manusia di Puskesmas Kabupaten Minahasa Human Resource Requirements Planning in Health Center Minahasa District. JIKMU, 5(1), 43–53.

    Putri, U. M. (2021). Analisis Kepuasan Pelayanan Puskesmas terhadap Pasien BPJS dan non BPJS Menggunakan Metode Servqual. Jurnal Manajemen Informatika Dan Sistem …, 4(2), 149–159. https://www.e-journal.stmiklombok.ac.id/index.php/misi/article/view/355

    Rosita, R., Yudistiro, I. A., Ramadani, D. P., & Nurhain, D. (2022). Analisis Kebutuhan Jumlah Tenaga Kerja Rekam Medis di Puskesmas. Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo, 8(1), 1. https://doi.org/10.29241/jmk.v8i1.780

    Sari, W. P., Ginting, D., Dachi, R. A., Nababan, D., & Tarigan, F. L. (2021). Analisis Kebutuhan Tenaga Kerja Kesehatan Berdasarkan Beban Kerja Dengan Metode Wisn Di Puskemas Pematang Jaya. PREPOTIF?: Jurnal Kesehatan Masyarakat, 6(1), 42–57. https://doi.org/10.31004/prepotif.v6i1.2598

    Shofiah, R., Prihatini, D., & Viphindrartin, S. (2019). Perencanaan Sumber Daya Manusia Kesehatan (Sdmk) Puskesmas Di Kabupaten Jember. Bisma, 13(3), 181. https://doi.org/10.19184/bisma.v13i3.11633

    Silalahi, U. (2017). Metode Penelitian Sosial Kuantitatif. In Nurul Falah Atif (Ed.), Refika Aditama (5th ed., Vol. 5, Issue 5). Refika Aditama.

    Sudjadi, A., Widanti, A., Sarwo, Y. B., & Sobandi, H. (2018). Penerapan Pelayanan Kesehatan Masyarakat Miskin Yang Ideal Dalam Pelayanan Kesehatan Masyarakat Miskin Melalui Program Jamkesmas. Soepra, 3(1), 14. https://doi.org/10.24167/shk.v3i1.694

    Sulistyawati, N., Setyadi, I. K., & Nawir, J. (2022). Pengaruh Lingkungan Kerja, Budaya Organisasi dan Kepemimpinan Transformasional terhadap Kepuasan Kerja Karyawan Millenial. Studi Ilmu Manajemen Dan Organisasi, 3(1), 183–197. https://doi.org/10.35912/simo.v3i1.680

    Wahid, D., & Romadani, D. (2021). Analisis Indeks Kepuasan Masyarakat Dari Pelayanan Puskesmas Lubuk Landai Kabupaten Bungo. Jurnal Manajemen Sains, 1(1). https://doi.org/10.36355/jms.v1i1.479

    Zillah, F., Husniati, R., & Aziz, A. (2022). Pengaruh Pelatihan, Pengawasan, dan Disiplin Kerja terhadap Kinerja Karyawan. Studi Ilmu Manajemen Dan Organisasi, 3(1), 213–232. https://doi.org/10.35912/simo.v3i1.677

  1. Adriana, I., & Prastyana Putri, D. L. (2020). Edukasi Apoteker Cilik “Bersama Apoteker Mengenal Obat Sejak Dini” di MI Negri 3 Jogoroto Jombang. Jurnal Ilmu Kesehatan Dan Sains, 1(1), 32–40.
  2. Afthanorhan, A., Awang, Z., Rashid, N., Foziah, H., & Liza, P. (2019). Assessing the effects of service quality on customer satisfaction. 9, 13–24. https://doi.org/10.5267/j.msl.2018.11.004
  3. Agustina, D., Sopang, A. S., Deviyanti, D., & Simanullang, S. M. (2023). Analisis Faktor yang Mempengaruhi Efektivitas Pelayanan Kesehatan di Puskesmas. Scientific Journal of Health, 1, 18–26.
  4. Agustina, N., & Hayati, K. (2023). Pengaruh Iklim Etika terhadap Kinerja Karyawan ( The Influence of Ethical Climate on Employee Performance ). Studi Ilmu Manajemen Dan Organisasi (SIMO), 4(2), 139–151.
  5. Akroush, M. N. (2013). Mobile SERVQUAL?: A comparative analysis of customers' and managers' perceptions International Journal of Quality & Reliability Management Article information?: March 2021. https://doi.org/10.1108/02656711311308394
  6. Amir, A., Noerjoedianto, D., & Herwansyah, H. (2019). Studi Kualitatif Tentang Peran Kepala Puskesmas di Kabupaten Tanjung Jabung Barat Terhadap Peningkatan Mutu Pelayanan Kesehatan. Jurnal Kesmas Jambi, 3(1), 55–61. https://doi.org/10.22437/jkmj.v3i1.7646
  7. Anjayati, S. (2021). Review Artikel: Analisis Kualitas Pelayanan Terhadap Kepuasan Pasien Di Puskesmas Menggunakan Metode Servqual. Nursing Care and Health Technology Journal (NCHAT), 1(1), 31–38. https://doi.org/10.56742/nchat.v1i1.7
  8. Arman, rifat lette. (2020). jumlah dan kebutuhan sumber daya manusia kesehatan di fasilitas kesehatan kota kupang. 7(2), 9–14.
  9. Ginting, D., & Fentiana, N. (2022). Analisis Kesiapan Sumber Daya Manusia (SDM), Administrasi Dan Manajemen Pengembangan Klinik Pratama Menjadi Rumah Sakit Umum D Pratama (Studi Kasus Klinik XXX). Jurnal Ilmiah Universitas Batanghari Jambi, 22(3), 2276. https://doi.org/10.33087/jiubj.v22i3.2186
  10. Ichdan, D. A. (2024). Analysis of employee performance through productivity?: The role of kaizen culture, motivation, and work discipline in the manufacturing industry. Studi Ilmu Manajemen Dan Organisasi (SIMO), 4(1), 13–28.
  11. Kementerian Kesehatan. (2014). PMK RI Nomor 75 Tahun 2014. PMK Nomor 75 Tahun 2014, 8(33), 44.
  12. Lestari, T. R. P. (2017). Analisis Ketersediaan Tenaga Kesehatan Di Puskesmas Kota Mamuju Provinsi Sulawesi Barat Tahun 2014. Kajian, 21(1), 75–88.
  13. Maatisya, Y. F., & Santoso, A. P. A. (2022). Rekonstruksi Kesejahteraan Sosial Bagi Tenaga Kesehatan di Rumah Sakit. JISIP (Jurnal Ilmu Sosial Dan Pendidikan), 6(3), 10337–10355. https://doi.org/10.58258/jisip.v6i3.3395
  14. Maskur, F., Basir, A., & Dewi, S. R. (2024). Influence of job satisfaction and management information systems on employee performance in PT. Pawnshop in Palopo City. Studi Ilmu Manajemen Dan Organisasi (SIMO), 2(3), 325–334.
  15. Maulidiyah, N., & Zainafree, I. (2022). Analisis Kebutuhan Dan Pengembangan Tenaga Dokter Umum Di Puskesmas Ngaliyan Kota Semarang. Jurnal Kesehatan Masyarakat (Undip), 10(1), 122–129. https://doi.org/10.14710/jkm.v10i1.32085
  16. Nathania, J. A., & Wijaya, S. (2024). Pengaruh Kompensasi, Budaya Organisasi dan Motivasi terhadap Retensi Karyawan pada Store Maxx Coffee Tangerang (The Influence of Compensation, Organizational Culture and Motivation on Employee Retention at the Maxx Coffee Tangerang Store). Studi Ilmu Manajemen Dan Organisasi (SIMO), 5(1), 43–54. https://doi.org/10.35912/simo.v5i1.3027
  17. Oktamianiza, & Leonard, D. (2019). Analisis Pendayagunaan Tenaga Rekam Medis di Puskesmas Kota Padang Oktamianiza, Devid Leonard. Health Information Management Journal ISSN, 7(2), 2655–9129.
  18. Paruntu, B. R. L., Rattu, A. J. M., & Tilaar, C. R. (2015). Perencanaan Kebutuhan Sumber Daya Manusia di Puskesmas Kabupaten Minahasa Human Resource Requirements Planning in Health Center Minahasa District. JIKMU, 5(1), 43–53.
  19. Putri, U. M. (2021). Analisis Kepuasan Pelayanan Puskesmas terhadap Pasien BPJS dan non BPJS Menggunakan Metode Servqual. Jurnal Manajemen Informatika Dan Sistem …, 4(2), 149–159. https://www.e-journal.stmiklombok.ac.id/index.php/misi/article/view/355
  20. Rosita, R., Yudistiro, I. A., Ramadani, D. P., & Nurhain, D. (2022). Analisis Kebutuhan Jumlah Tenaga Kerja Rekam Medis di Puskesmas. Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo, 8(1), 1. https://doi.org/10.29241/jmk.v8i1.780
  21. Sari, W. P., Ginting, D., Dachi, R. A., Nababan, D., & Tarigan, F. L. (2021). Analisis Kebutuhan Tenaga Kerja Kesehatan Berdasarkan Beban Kerja Dengan Metode Wisn Di Puskemas Pematang Jaya. PREPOTIF?: Jurnal Kesehatan Masyarakat, 6(1), 42–57. https://doi.org/10.31004/prepotif.v6i1.2598
  22. Shofiah, R., Prihatini, D., & Viphindrartin, S. (2019). Perencanaan Sumber Daya Manusia Kesehatan (Sdmk) Puskesmas Di Kabupaten Jember. Bisma, 13(3), 181. https://doi.org/10.19184/bisma.v13i3.11633
  23. Silalahi, U. (2017). Metode Penelitian Sosial Kuantitatif. In Nurul Falah Atif (Ed.), Refika Aditama (5th ed., Vol. 5, Issue 5). Refika Aditama.
  24. Sudjadi, A., Widanti, A., Sarwo, Y. B., & Sobandi, H. (2018). Penerapan Pelayanan Kesehatan Masyarakat Miskin Yang Ideal Dalam Pelayanan Kesehatan Masyarakat Miskin Melalui Program Jamkesmas. Soepra, 3(1), 14. https://doi.org/10.24167/shk.v3i1.694
  25. Sulistyawati, N., Setyadi, I. K., & Nawir, J. (2022). Pengaruh Lingkungan Kerja, Budaya Organisasi dan Kepemimpinan Transformasional terhadap Kepuasan Kerja Karyawan Millenial. Studi Ilmu Manajemen Dan Organisasi, 3(1), 183–197. https://doi.org/10.35912/simo.v3i1.680
  26. Wahid, D., & Romadani, D. (2021). Analisis Indeks Kepuasan Masyarakat Dari Pelayanan Puskesmas Lubuk Landai Kabupaten Bungo. Jurnal Manajemen Sains, 1(1). https://doi.org/10.36355/jms.v1i1.479
  27. Zillah, F., Husniati, R., & Aziz, A. (2022). Pengaruh Pelatihan, Pengawasan, dan Disiplin Kerja terhadap Kinerja Karyawan. Studi Ilmu Manajemen Dan Organisasi, 3(1), 213–232. https://doi.org/10.35912/simo.v3i1.677