https://penerbitgoodwood.com/index.php/jspp <p>Jurnal Studi Perhotelan dan Pariwisata (Journal of Hospitality and Tourism Studies) is a peer-reviewed scientific journal dedicated to the fields of hospitality and tourism. The journal focuses on publishing relevant manuscripts that contribute to the advancement of knowledge and practices in these industries. Each submission undergoes a rigorous review process by qualified editors and experts in the field to ensure high-quality content.</p> en-US <p>Authors who publish with this journal agree to the following terms:</p> <ol> <li class="show">Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a <a href="http://creativecommons.org/licenses/by-sa/4.0/" target="_blank" rel="noopener">Creative Commons Attribution License (CC BY-SA 4.0)</a> that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.</li> <li class="show">Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.</li> <li class="show">Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.</li> </ol> admin@penerbitgoodwood.com (Admin Penerbit Goodwood) admin@penerbitgoodwood.com (Penerbit Goodwood) Tue, 04 Aug 2026 11:07:13 +0700 OJS 3.3.0.10 http://blogs.law.harvard.edu/tech/rss 60 https://penerbitgoodwood.com/index.php/jspp/article/view/6889 <p><strong>Purpose:</strong> This study aimed to analyze the use of cleaning chemicals in room cleaning activities performed by Room Attendants, evaluate compliance with Standard Operating Procedures (SOPs), and identify strategies to optimize chemical use at Lion Hotel &amp; Plaza Manado.<br /><strong>Research Methodology:</strong> A descriptive qualitative approach was used. Data were collected through direct observation, semi-structured interviews with seven Room Attendants and two Housekeeping Supervisors, and documentation of housekeeping SOPs and operational records. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña, which includes data reduction, data display, conclusion drawing, and verification.<br /><strong>Results:</strong> The findings indicate that chemical use generally follows housekeeping operational procedures, particularly in the selection of cleaning chemicals according to their functions and cleaning areas. However, several deviations from the SOPs were identified, including chemical dilution without standardized measuring tools, inconsistent implementation of recommended contact times, and irregular use of Personal Protective Equipment (PPE). These deviations were primarily influenced by the work habits, operational workload, and limited cleaning time. <br /><strong>Conclusion:</strong> Chemical use generally met operational requirements; however, SOP implementation requires improvement through standardized dilution practices, regular training, stronger supervision, and consistent PPE use to enhance operational effectiveness and occupational safety.<br /><strong>Limitations:</strong> This study was conducted in a single hotel using a qualitative approach, which limits the generalizability of the findings.<br /><strong>Contribution:</strong> This study provides practical recommendations for improving chemical management, strengthening SOP compliance, and promoting occupational safety in hotel housekeeping operations, while enriching the empirical evidence on housekeeping practices in Indonesian hotels.</p> Mohd Supriadi, Jongky Wuner Alfius Kamagi, Hendry Moudy Estefanus Kumaat Copyright (c) 2026 Mohd Supriadi, Jongky Wuner Alfius Kamagi, Hendry Moudy Estefanus Kumaat https://creativecommons.org/licenses/by-sa/4.0 https://penerbitgoodwood.com/index.php/jspp/article/view/6889 Thu, 05 Mar 2026 00:00:00 +0700