AL CHOLILI, A. Q. C. .; KANCANA, S. . Analisis Persepsi Pelanggan terhadap Kualitas Jasa dengan Metode Importance Performance Analysis dan Potential Gain Customer Value . Jurnal Studi Perhotelan dan Pariwisata, [S. l.], v. 1, n. 2, p. 99–110, 2023. DOI: 10.35912/jspp.v1i2.2221. Disponível em: https://penerbitgoodwood.com/index.php/jspp/article/view/2221. Acesso em: 27 sep. 2025.