Purpose: This research aims to assess the satisfaction level of students with the online helpdesk application at UIN Raden Fatah Palembang, employing the End User Computing Satisfaction (EUCS) approach. The study involves the collection of data through questionnaires distributed to 100 users of the Helpdesk UIN Raden Fatah Palembang website. Research Methodology: Data analysis is conducted using the IBM software SPSS Statistica 26, involving initial stages of validity testing, reliability testing, and multiple linear regression. Five variables are explored in the research: content, accuracy, format, ease of use, and timeliness. A total of five hypotheses are tested, each associated with a specific variable. Results: The analysis reveals that out of the five hypotheses tested, two are considered insignificant as the t-values are smaller than the critical t-values. The t-values for content (X1) and timeliness (X5) are 1.105 and 1.888, respectively, leading to the conclusion that these two variables are not significant. From the multiple linear regression results, the independent variables (content, accuracy, format, ease of use, and timeliness) collectively influence the dependent variable, attachment, by 91.7%, while the remaining 8.3% is influenced by other unexplored factors in this study. Limitation: It is important to acknowledge the limitations of this study. The research is confined to the specific context of UIN Raden Fatah Palembang and may not be universally applicable. Additionally, the study does not delve into certain factors that could contribute to user satisfaction. Contribution: The findings contribute insights into factors influencing user satisfaction with the helpdesk application. In conclusion, the research employs rigorous testing procedures, including validity and reliability tests, and utilizes multiple linear regression for hypothesis testing.

Purpose: This study aims to determine the capability level of information system security in PT. CPPI.  In addition, it provides recommendations for enhancing IS security. Methodology: This study used a qualitative approach. The objective of this study was PT. The CPPI, a company in Batam, operates in the fields of Forwarding, Transportation, and warehousing. The interviews were directed to personnel in the IT department. Framework for evaluation using the COBIT 2019 framework. Results: The study results show that the capability level value in the APO12 process reaches level 2 with an average value of 67%, which is the fully achieved level. In addition, in the APO13 process, the capability level reached level 2, with a value of 64%. In the DSS05 process, the capability level is at level 2, with a value of 71%. Finally, in the DSS06 process, the capability level was level 3, with a value of 86%. Limitations: Some management practices and activities from each process domain were not used as questionnaire material. For example, in the APO12 process, only one management practice is revealed, namely APO12.01, Collect Data. Meanwhile, other practices were not disclosed, such as APO12.02 - Analyze Risk, APO12.03 - Maintain a Risk Profile, etc. The author suggests that other research reveals these management practices. Contribution: This study can help companies increase their level of capability in IT governance, especially in the area of information technology security. Achievement targets for capability levels can be realized according to COBIT 2019 standards.

Purpose: The purpose of this research is to assist PT SCN in improving its ability in risk management, by minimizing the risks contained in the CMS application. In addition, it aims to provide recommendations some risk action for risks that have been identified. Methodology/approach: Object of this research is PT Sarana Citranusa Kabil – Batam.    In order to support its business activities, PT SCN uses a application, called Cash Management System (CMS).  This study was conducted using method of case study research. Technique of data collection is in the form of observation. The procedures of this research follow the ISO31000:2018 standard. Results/findings: This study found that (i) there are 20 possible risks, which can disrupt the performance of the CMS and business activities; (ii)  2 possible risks with high level; (iii) 10 possible risks with medium level; (iv)  8 possible risks with low level. Limitations: This research focuses on risk management in the use of CMS applications. The research does not address risks outside of information technology, for example, health and safety environmental issues. Contribution: The result of this risk analysis is a proposed action recommendation based on the impact and frequency of occurrence. Finally, PT SCN can prevent and minimize risks so that the function of the CMS application can run optimally.