Purpose: This study analyzes Occupational Health and Safety (OHS) risks across inbound and outbound warehouse activities at PT. XYZ, an industrial services company, using the HIRARC method.
Research Methodology: A qualitative descriptive case study was conducted through direct observation of eleven warehouse activities, semi-structured interviews with six key informants, and analysis of company documents. Hazards were classified using the 5M framework, risk levels were assessed with a 4×4 likelihood-severity matrix based on International Organization for Standardization (ISO) 45001:2018, and controls were developed following the International Labour Organization (ILO) hierarchy of controls.
Results: Sixty-six hazard sources were identified. Risk assessment classified 2 hazards (3.0%) as low risk, 55 (83.3%) as moderate risk, and 9 (13.6%) as high risk, with no extreme risks found. The highest-risk activities were goods retrieval, goods reception, goods storage, and transfer to transport vehicles, mainly due to unqualified forklift operation, non-ergonomic manual handling, and PPE non-compliance. Recommended controls included engineering controls (25 hazards), administrative controls (35 hazards), and PPE (6 hazards).
Conclusions: HIRARC provided a comprehensive basis for prioritizing OHS improvements, with administrative controls, particularly training, SOP enforcement, and forklift competency certification, identified as the most critical interventions.
Limitations: Findings are limited to one company’s warehouse operations and may not be directly generalizable to other industries. Future studies involving multiple companies and different industrial sectors are needed to validate and broaden the applicability of the proposed risk management framework.
Contributions: The study offers an integrated HIRARC-based risk management framework covering all inbound and outbound warehouse activities in the Indonesian industrial services sector.