Peran Kepuasan Kerja dalam Relasi Work-Life Balance dan Turnover Intention

https://doi.org/10.35912/sakman.v5i1.4446
Published: Jul 22, 2025

Abstract:

Purpose: This study aimed to find the influence of with Job Satisfaction (JS) as the mediator of Work Life Balance (WLB) on Turnover Intention (TI) in Batam.

Methodology/approach: This research utilized quantitive approach, likert scale for measuring the questionnaire via purposive sampling. Utilizing data gathered from Batam statisctic center, It was known that Batam has 589.402 active manpower in 2024 gathered as the population of this research. By implementing Slovin formula, the researcher concluded with 400 samples whom filled 13 questions using google form regarding the measured variabels which were processed by using Partial Least Square-Structural Equation Modeling (PLS-SEM) method in SmartPLS 3 statistical software program.

Results/findings: The results indicate that Work Life Balance has insignificant effect on Turnover Intention, while Job Satiscation has a significant effect on Turnover Intention, and Job Satisfaction as a moderator variable succesfully strengthens the influence of Work Life Balance over Turnover Intention.

Conclusions: Based on the result, Work Life Balance does not affect Turnover Intention as people might not perceive it as a problem. However, the former does affect Job Satisfaction which in return affecting Turnover Intention. Job Satisfation might be a core value for balancing the Turnover Intention.

Limitations: This research is limited by a few factors such as the limited sample solely from one region and sector generalization.

Contribution: In conclusion, this research contributes to the need of enriching a company management based on human values by providing a valuable manpower insights particularly in Batam.

Keywords:
1. Job Satisfaction
2. Turnover Intention
3. Work Life Balance
Authors:
1 . Charwin Charwin
2 . Agustinus Setyawan
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How to Cite
Charwin, C., & Agustinus Setyawan2. (2025). Peran Kepuasan Kerja dalam Relasi Work-Life Balance dan Turnover Intention. Studi Akuntansi, Keuangan, Dan Manajemen, 5(1), 269–283. https://doi.org/10.35912/sakman.v5i1.4446
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Vol. 5 No. 1 (2025): Juli
Articles
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References

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    Alves, I., Limão, M., & Lourenço, S. M. (2024). Work Overload, Work–Life Balance and Auditors’ Turnover Intention: The Moderating Role of Motivation. Australian Accounting Review. Retrieved from https://doi.org/10.1111/auar.12417

    Aman?Ullah, A., Ibrahim, H., Aziz, A., & Mehmood, W. (2022). Balancing is a necessity not leisure: a study on work–life balance witnessing healthcare sector of Pakistan. Asia-Pacific Journal of Business Administration. Retrieved from https://doi.org/10.1108/apjba-09-2020-0338

    Badan Pusat Statistik Kota Batam. (2024). Statistik Ketenagakerjaan Kota Batam 2023. Retrieved 2 June 2024 from Batam: https://batamkota.bps.go.id/publication/2024/05/09/bd78ea3e9ff00520241223f1/statistik-ketenagakerjaan-kota-batam-2023.html

    DiPietro, R. B., Moreo, A., & Cain, L. (2020). Well-being, affective commitment and job satisfaction: influences on turnover intentions in casual dining employees. Journal of Hospitality Marketing & Management, 29(2), 139–163.

    Dousin, O., Collins, N., Bartram, T., & Stanton, P. (2021). The relationship between work?life balance, the need for achievement, and intention to leave: mixed?method study. Journal of Advanced Nursing, 77(3), 1478–1489.

    Esthi, R. B., & Panjaitan, S. (2023). The Effect of Work-Life Balance on Turnover Intention Mediated by Burnout. ProBisnis: Jurnal Manajemen, 14(1), 29–34.

    Gautam, P., Gautam, D., & Bhetuwal, R. (2024). Work-life balance, job satisfaction and turnover intentions among nurses. International Journal of Organizational Analysis. Retrieved from https://doi.org/10.1108/ijoa-09-2023-4002

    Hartati, E. R. (2024). Jadi Pusat Pertumbuhan, Batam Makin Menarik untuk Investasi. Investor.Id. Jakarta. Retrieved 2 June 2024 from https://investor.id/macroeconomy/357387/jadi-pusat-pertumbuhan-batam-makin-menarik-untuk-investasi

    Hasan, T., Jawaad, M., & Butt, I. (2021). The influence of person–job fit, work–life balance, and work conditions on organizational commitment: investigating the mediation of job satisfaction in the private sector of the emerging market. Sustainability, 13(12), 6622.

    Hasibuan, Z. E. (2024). Metodologi Penelitian Pendidikan. AE Publishing. Retrieved from https://books.google.co.id/books?id=sTIwEQAAQBAJ

    Heimerl, P., Haid, M., Benedikt, L., & Scholl-Grissemann, U. (2020). Factors influencing job satisfaction in hospitality industry. SAGE Open, 10(4), 2158244020982998.

    Herrity, J. (2024, February 13). Ultimate Guide To Work-Life Balance. Indeed. Retrieved 28 July 2024 from https://www.indeed.com/career-advice/career-development/work-life-balance

    Hui, S., Ping, K. Y., & Yuan, F. (2023). The Relationship between Work-Life Balance, Job Satisfaction, and Turnover Intention among Accounting Personnel in Public Accounting Firms. Journal of Cognitive Sciences and Human Development. Retrieved from https://doi.org/10.33736/jcshd.5795.2023

    Jabeen, F., Friesen, H. L., & Ghoudi, K. (2018). Quality of work life of Emirati women and its influence on job satisfaction and turnover intention. Journal of Organizational Change Management, 31(2), 352–370. Retrieved from https://doi.org/10.1108/JOCM-01-2017-0016

    Jaya, A., Rosnani, T., Heriyadi, Y. F., & Marumpe, D. P. (2023). Turnover Intention: is it Influenced by Quality of Work Life and Job Satisfaction as a Mediator. South Asian Res J Bus Manag, 5(6), 179–187.

    Kim, S. O., & Moon, S.-H. (2021). Factors influencing turnover intention among male nurses in Korea. International Journal of Environmental Research and Public Health, 18(18), 9862.

    Korompot, E. Y., Emilisa, N., & Sofuah, S. (2023). The effect of work from home and work-life balance on turnover intention mediated by job satisfaction. Journal of Applied Management Research, 3(1), 33–41.

    Kuancintami, A., & Heryjanto, A. (2023). Increase Employee Retention: Impact Work-Life Balance, Meaningful Work, and Job Satisfaction Towards Turnover Intention. Jurnal Indonesia Sosial Sains. Retrieved from https://doi.org/10.59141/jiss.v4i11.920

    Lebang, F. A., & Ardiyanti, N. (2021). The effect of work-life balance and work stress on turnover intention with job satisfaction as a mediator at anti-corruption institution in Indonesia. In 5th Global Conference on Business, Management and Entrepreneurship (GCBME 2020) (pp. 638–648). Atlantis Press.

    Lockwood, N. (2003). Work/life Balance: Challenges and Solutions. Society for Human Resource Management. Retrieved from https://books.google.co.id/books?id=qMvSPAAACAAJ

    Maharani, A., & Tamara, D. (2024). The occupational stress and work-life balance on turnover intentions with job satisfaction as mediating. SA Journal of Human Resource Management, 22, 2369.

    Moro, S., Ramos, R. F., & Rita, P. (2021). What drives job satisfaction in IT companies? International Journal of Productivity and Performance Management, 70(2), 391–407.

    Moustafid, B. R. (2024, May 20). Tinggalkan gaji Rp40 juta, Abram tak puas kerja di PT Freeport gegara alasan sepele ini. Hops. Retrieved 12 July 2024 from https://www.hops.id/trending/29412709300/tinggalkan-gaji-rp40-juta-abram-tak-puas-kerja-di-pt-freeport-gegara-alasan-sepele-ini

    Mumu, J. R., Tahmid, T., & Azad, M. A. K. (2021). Job satisfaction and intention to quit: A bibliometric review of work-family conflict and research agenda. Applied Nursing Research, 59, 151334.

    Naini, N. F., & Riyanto, S. (2023). The Influence of Perceived Organizational Support and Work-Life Balance on Turnover Intention Through Job Satisfaction. International Journal of Islamic Business and Management Review. Retrieved from https://doi.org/10.54099/ijibmr.v3i2.814

    Nair, S., Jayabalan, N., Perumal, I., & Subramaniam, M. (2021). Work-life balance and its impact on turnover intention of married female academics in Malaysia: The mediating role of job satisfaction. Journal of Hunan University Natural Sciences, 48(12).

    Nasya, A. A., Tholkha, M., Novandi, D., Hardjowikarto, D., & Wibowo, S. (2024). The Impact of Work-Life Balance and Job Stress on Turnover Intention with Job Satisfaction as a Mediator at Regional Publuc Company Berintan Market Cirebon City”. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 7(3). Retrieved from https://e-journal.uac.ac.id/index.php/iijse/article/view/5236

    Newsdesk. (2024). Work/Life Balance Trends. The Global Recruiter. UK. Retrieved 2 June 2024 from https://www.theglobalrecruiter.com/work-life-balance-trends/

    Nolan, D. (2024). Gen Z and Millennials prioritising work/life balance over salary, research finds. Irish Independent. Ireland. Retrieved 2 June 2024 from https://www.independent.ie/irish-news/gen-z-and-millennials-prioritising-worklife-balance-over-salary-research-finds/a175786245.html

    Nurdin, S., & Rohaeni, H. (2020). Work-life balance and its impact on turnover intention in the millennium: the mediation role of job satisfaction. JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN), 6(2), 121–132.

    Prihatnomo, J. (2024, July 11). Dosen Psikologi USM Gelar Psikoedukasi, Pentingnya Work Life Balance Sebagai Upaya Menjaga Kesehatan Mental Guru. Suaramerdeka.

    Pujiastri, R., & Negoro, D. A. (2023). The Role of Quality of Work Life on Job Stress and Turnover Intention Mediated by Job Satisfaction of Private Teachers in Tangerang District. Jurnal Manajemen Indonesia. Retrieved from https://doi.org/10.25124/jmi.v23i2.4620

    Rhee, M., Park, S. K., & Lee, C. (2020). Pathways from workplace flexibility to turnover intention: Role of work–family conflict, family–work conflict, and job satisfaction. International Journal of Social Welfare, 29(1), 51–61.

    Saufi, R. A., Aidara, S., Nawi, N. C., Permarupan, P. Y., Zainol, N. R., & Kakar, A. S. (2023). Turnover intention and its antecedents: The mediating role of work–life balance and the moderating role of job opportunity. Frontiers in Psychology. Retrieved from https://doi.org/10.3389/fpsyg.2023.1137945

    Sirgy, M., & Lee, D.-J. (2023). Work-Life Balance: HR Training for Employee Personal Interventions. Retrieved from https://doi.org/10.1017/9781009281782

    Switek, M., Bendix, J., & Jimenez, L. (2024). Global Opportunity Index 2024: Attracting Foreign Investment. Retrieved 2 June 2024 from Santa Monica: https://milkeninstitute.org/report/global-opportunity-index-2024

    Yang, Y., Thu Hue, H. M., & Takeda, S. (2024). Turnover intention among Vietnamese millennials in the workplace. Evidence-Based HRM: A Global Forum for Empirical Scholarship, 12(3), 592–610. Retrieved from https://doi.org/10.1108/EBHRM-12-2022-0302

    Yukongdi, V., & Shrestha, P. (2020). The influence of affective commitment, job satisfaction and job stress on turnover intention: A study of Nepalese bank employees. Review of Integrative Business and Economics Research, 9, 88–98.

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  1. Aggraini, N. (2024, June 14). Dunia Kerja Gen Z: Harta, Tahta, Work-Life Balance. Kompasiana. Retrieved 12 July 2024 from Dunia Kerja Gen Z: Harta, Tahta, Work-Life Balance Konten ini telah tayang di Kompasiana.com dengan judul ‘Dunia Kerja Gen Z: Harta, Tahta, Work-Life Balance’, Klik untuk baca: https://www.kompasiana.com/nescyanggraini6223/666a8522ed641576392cb5c2/dunia-kerja-gen-z-harta-tahta-work-life-balance?page=3&page_images=1 Kreator: Nescy Anggraini Kompasiana adalah platform blog. Konten ini menjadi tanggung jawab bloger dan tidak mewakili pandangan redaksi Kompas. Tulis opini Anda seputar isu terkini di Kompasiana.com
  2. Alves, I., Limão, M., & Lourenço, S. M. (2024). Work Overload, Work–Life Balance and Auditors’ Turnover Intention: The Moderating Role of Motivation. Australian Accounting Review. Retrieved from https://doi.org/10.1111/auar.12417
  3. Aman?Ullah, A., Ibrahim, H., Aziz, A., & Mehmood, W. (2022). Balancing is a necessity not leisure: a study on work–life balance witnessing healthcare sector of Pakistan. Asia-Pacific Journal of Business Administration. Retrieved from https://doi.org/10.1108/apjba-09-2020-0338
  4. Badan Pusat Statistik Kota Batam. (2024). Statistik Ketenagakerjaan Kota Batam 2023. Retrieved 2 June 2024 from Batam: https://batamkota.bps.go.id/publication/2024/05/09/bd78ea3e9ff00520241223f1/statistik-ketenagakerjaan-kota-batam-2023.html
  5. DiPietro, R. B., Moreo, A., & Cain, L. (2020). Well-being, affective commitment and job satisfaction: influences on turnover intentions in casual dining employees. Journal of Hospitality Marketing & Management, 29(2), 139–163.
  6. Dousin, O., Collins, N., Bartram, T., & Stanton, P. (2021). The relationship between work?life balance, the need for achievement, and intention to leave: mixed?method study. Journal of Advanced Nursing, 77(3), 1478–1489.
  7. Esthi, R. B., & Panjaitan, S. (2023). The Effect of Work-Life Balance on Turnover Intention Mediated by Burnout. ProBisnis: Jurnal Manajemen, 14(1), 29–34.
  8. Gautam, P., Gautam, D., & Bhetuwal, R. (2024). Work-life balance, job satisfaction and turnover intentions among nurses. International Journal of Organizational Analysis. Retrieved from https://doi.org/10.1108/ijoa-09-2023-4002
  9. Hartati, E. R. (2024). Jadi Pusat Pertumbuhan, Batam Makin Menarik untuk Investasi. Investor.Id. Jakarta. Retrieved 2 June 2024 from https://investor.id/macroeconomy/357387/jadi-pusat-pertumbuhan-batam-makin-menarik-untuk-investasi
  10. Hasan, T., Jawaad, M., & Butt, I. (2021). The influence of person–job fit, work–life balance, and work conditions on organizational commitment: investigating the mediation of job satisfaction in the private sector of the emerging market. Sustainability, 13(12), 6622.
  11. Hasibuan, Z. E. (2024). Metodologi Penelitian Pendidikan. AE Publishing. Retrieved from https://books.google.co.id/books?id=sTIwEQAAQBAJ
  12. Heimerl, P., Haid, M., Benedikt, L., & Scholl-Grissemann, U. (2020). Factors influencing job satisfaction in hospitality industry. SAGE Open, 10(4), 2158244020982998.
  13. Herrity, J. (2024, February 13). Ultimate Guide To Work-Life Balance. Indeed. Retrieved 28 July 2024 from https://www.indeed.com/career-advice/career-development/work-life-balance
  14. Hui, S., Ping, K. Y., & Yuan, F. (2023). The Relationship between Work-Life Balance, Job Satisfaction, and Turnover Intention among Accounting Personnel in Public Accounting Firms. Journal of Cognitive Sciences and Human Development. Retrieved from https://doi.org/10.33736/jcshd.5795.2023
  15. Jabeen, F., Friesen, H. L., & Ghoudi, K. (2018). Quality of work life of Emirati women and its influence on job satisfaction and turnover intention. Journal of Organizational Change Management, 31(2), 352–370. Retrieved from https://doi.org/10.1108/JOCM-01-2017-0016
  16. Jaya, A., Rosnani, T., Heriyadi, Y. F., & Marumpe, D. P. (2023). Turnover Intention: is it Influenced by Quality of Work Life and Job Satisfaction as a Mediator. South Asian Res J Bus Manag, 5(6), 179–187.
  17. Kim, S. O., & Moon, S.-H. (2021). Factors influencing turnover intention among male nurses in Korea. International Journal of Environmental Research and Public Health, 18(18), 9862.
  18. Korompot, E. Y., Emilisa, N., & Sofuah, S. (2023). The effect of work from home and work-life balance on turnover intention mediated by job satisfaction. Journal of Applied Management Research, 3(1), 33–41.
  19. Kuancintami, A., & Heryjanto, A. (2023). Increase Employee Retention: Impact Work-Life Balance, Meaningful Work, and Job Satisfaction Towards Turnover Intention. Jurnal Indonesia Sosial Sains. Retrieved from https://doi.org/10.59141/jiss.v4i11.920
  20. Lebang, F. A., & Ardiyanti, N. (2021). The effect of work-life balance and work stress on turnover intention with job satisfaction as a mediator at anti-corruption institution in Indonesia. In 5th Global Conference on Business, Management and Entrepreneurship (GCBME 2020) (pp. 638–648). Atlantis Press.
  21. Lockwood, N. (2003). Work/life Balance: Challenges and Solutions. Society for Human Resource Management. Retrieved from https://books.google.co.id/books?id=qMvSPAAACAAJ
  22. Maharani, A., & Tamara, D. (2024). The occupational stress and work-life balance on turnover intentions with job satisfaction as mediating. SA Journal of Human Resource Management, 22, 2369.
  23. Moro, S., Ramos, R. F., & Rita, P. (2021). What drives job satisfaction in IT companies? International Journal of Productivity and Performance Management, 70(2), 391–407.
  24. Moustafid, B. R. (2024, May 20). Tinggalkan gaji Rp40 juta, Abram tak puas kerja di PT Freeport gegara alasan sepele ini. Hops. Retrieved 12 July 2024 from https://www.hops.id/trending/29412709300/tinggalkan-gaji-rp40-juta-abram-tak-puas-kerja-di-pt-freeport-gegara-alasan-sepele-ini
  25. Mumu, J. R., Tahmid, T., & Azad, M. A. K. (2021). Job satisfaction and intention to quit: A bibliometric review of work-family conflict and research agenda. Applied Nursing Research, 59, 151334.
  26. Naini, N. F., & Riyanto, S. (2023). The Influence of Perceived Organizational Support and Work-Life Balance on Turnover Intention Through Job Satisfaction. International Journal of Islamic Business and Management Review. Retrieved from https://doi.org/10.54099/ijibmr.v3i2.814
  27. Nair, S., Jayabalan, N., Perumal, I., & Subramaniam, M. (2021). Work-life balance and its impact on turnover intention of married female academics in Malaysia: The mediating role of job satisfaction. Journal of Hunan University Natural Sciences, 48(12).
  28. Nasya, A. A., Tholkha, M., Novandi, D., Hardjowikarto, D., & Wibowo, S. (2024). The Impact of Work-Life Balance and Job Stress on Turnover Intention with Job Satisfaction as a Mediator at Regional Publuc Company Berintan Market Cirebon City”. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 7(3). Retrieved from https://e-journal.uac.ac.id/index.php/iijse/article/view/5236
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  30. Nolan, D. (2024). Gen Z and Millennials prioritising work/life balance over salary, research finds. Irish Independent. Ireland. Retrieved 2 June 2024 from https://www.independent.ie/irish-news/gen-z-and-millennials-prioritising-worklife-balance-over-salary-research-finds/a175786245.html
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  32. Prihatnomo, J. (2024, July 11). Dosen Psikologi USM Gelar Psikoedukasi, Pentingnya Work Life Balance Sebagai Upaya Menjaga Kesehatan Mental Guru. Suaramerdeka.
  33. Pujiastri, R., & Negoro, D. A. (2023). The Role of Quality of Work Life on Job Stress and Turnover Intention Mediated by Job Satisfaction of Private Teachers in Tangerang District. Jurnal Manajemen Indonesia. Retrieved from https://doi.org/10.25124/jmi.v23i2.4620
  34. Rhee, M., Park, S. K., & Lee, C. (2020). Pathways from workplace flexibility to turnover intention: Role of work–family conflict, family–work conflict, and job satisfaction. International Journal of Social Welfare, 29(1), 51–61.
  35. Saufi, R. A., Aidara, S., Nawi, N. C., Permarupan, P. Y., Zainol, N. R., & Kakar, A. S. (2023). Turnover intention and its antecedents: The mediating role of work–life balance and the moderating role of job opportunity. Frontiers in Psychology. Retrieved from https://doi.org/10.3389/fpsyg.2023.1137945
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  37. Switek, M., Bendix, J., & Jimenez, L. (2024). Global Opportunity Index 2024: Attracting Foreign Investment. Retrieved 2 June 2024 from Santa Monica: https://milkeninstitute.org/report/global-opportunity-index-2024
  38. Yang, Y., Thu Hue, H. M., & Takeda, S. (2024). Turnover intention among Vietnamese millennials in the workplace. Evidence-Based HRM: A Global Forum for Empirical Scholarship, 12(3), 592–610. Retrieved from https://doi.org/10.1108/EBHRM-12-2022-0302
  39. Yukongdi, V., & Shrestha, P. (2020). The influence of affective commitment, job satisfaction and job stress on turnover intention: A study of Nepalese bank employees. Review of Integrative Business and Economics Research, 9, 88–98.
  40. Yulianti, C. (2024, June 27). Studi: Mayoritas Gen Z Incar Work Life Balance dan Jam Kerja Fleksibel. Detik. Retrieved 12 July 2024 from https://www.detik.com/edu/detikpedia/d-7410162/studi-mayoritas-gen-z-incar-work-life-balance-dan-jam-kerja-fleksibel