Al Cholili AQC, Kancana S. Analisis Persepsi Pelanggan terhadap Kualitas Jasa dengan Metode Importance Performance Analysis dan Potential Gain Customer Value . Jurnal Studi Perhotelan dan Pariwisata [Internet]. 2023 Jun. 21 [cited 2025 Dec. 3];1(2):99-110. Available from: http://penerbitgoodwood.com/index.php/jspp/article/view/2221